Human capital development in the Nigerian hospitality industry

Adedipe, Christopher Olusegun; Adeleke, Bola Olusola

doi:10.1108/whatt-11-2015-0051

Cited by 13 publications

(2 citation statements)

References 3 publications

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“…In other words, getting access to a large pool of qualified staff that will manage the industry is a mirage, long working hours, job insecurity, and low wages. Olusegun and Olusola [21] pointed out that dearth of human capital is a major challenge for investors. Furthermore, the lack of contemporary human resource practices in the industry still remains a major challenge in Nigeria [22].…”

Section: Structure Of Nigerian Hotel Industrymentioning

confidence: 99%

Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy

2018

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The hotel business is globally acknowledged to significantly contribute to the tourism industry. Over time, supervisor’s incivility continues to be a serious issue where cases of the uncivil act are known to be costly to the organization and creating negative effects on employees’ health and organizational continuity. Human capital has also been highlighted as one of the key variables to organizational sustainability. Using convenience sampling method, this study adopted a total of 329 respondents’ perception to test the study variables. The effect of supervisor’s incivility was assessed against employee’s self-efficacy, turnover intention, emotional exhaustion, and job satisfaction. The study employed data gathered from four and five stars hotels in Nigeria using Analysis of a moment structures (IBM AMOS) software to analyze the hypothesized relationships. Empirical evidence shows that self-efficacy mediates the relationship between supervisor incivility, turnover intention, and job satisfaction. The results show that evidence of supervisor’s incivility negatively affects hotel employee.

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Section: Structure Of Nigerian Hotel Industrymentioning

confidence: 99%

Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy

2018

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“…According to PricewaterhouseCoopers, (2019), the hotel business in Nigeria grew by 20% in 2018 and is projected to develop at a compound annual growth rate of 12% over the next five years. Evidently, the Nigerian government and numerous public sector investors are developing infrastructure and implementing sound business plans to take advantage of the hospitality industry's enormous potential (Adedipe & Adeleke, 2016;Ezeh et al, 2021). The success of hotel industry depends on guests' satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Gender Perspectives on the Service Quality of Low-Cost Hotels

Ezeh,

Ezeuduji

2024

ICTR

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Service sector has recently become quite important to the global economy. The Nigerian government and numerous public sector investors are developing infrastructure and implementing sound business plans to take advantage of the hospitality industry's enormous potential in the service sector. However, due to the intense competition in the marketplace and the hospitality sector's rapid development, many businesses have felt pressure to distinguish themselves from rivals through superior customer service. Despite the level of competition among the low-cost hotels, most of the low-cost hotels in Nigeria still lack marketing concepts to attract guests. Previous studies on SERVPERF (service performance) model focused on other classes of hotels, neglecting low-cost hotels. Thus, this study analysed the SERVPERF dimensions regarding guests' satisfaction in low-cost hotels, from the demographic perspective (gender). Five undergraduate students received authorization from low-cost hotels to collect research data with the assistance of hotel employees. Each of the five survey teams consisted of a hotel employee who speaks and understands Hausa language (local language) as well as an undergraduate student from Federal University Gusau, Zamfara state, Nigeria. Data were collected from 300 guests at low-cost hotels and analysed through structural equation modelling (SEM). Composite reliability, Cronbach’s alpha and average variance extracted were used to test the reliability and validity of the instrument. It was revealed that assurance positively influenced male guests’ satisfaction, while reliability positively influenced female guests’ satisfaction in low-cost hotels. Furthermore, assurance negatively influenced female guests’ satisfaction. Male guests in low-cost hotels cherish the staff’s expertise and civility, as well as their capacity to instil trust and confidence. They want the hotel employees to make them feel comfortable while the services are being provided. The study’s practical implications are elucidated in this paper.

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