Human-Centered Evaluation for Broadband Tertiary Outpatient Telehealth: A Case Study

Stevenson, Duncan; Hutchins, Matthew; Smith, Jocelyn

doi:10.1080/10447311003719979

Cited by 5 publications

(5 citation statements)

References 27 publications

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“…For instance, several studies used observation to quantify physical ergonomic risk factors (Hignett & Crumpton, 2007; Jones & Hignett, 2007; Yassi et al, 2004). Other studies used observation to produce rich qualitative description of workflow, such as inpatient nursing workflow (Lopez, Gerling, Cary, & Kanak, 2010) and use of telehealth system by surgeons and patients and their families (Stevenson, Hutchins, & Smith, 2010). In addition, in 10 studies, qualitative data were quantified.…”

Section: Resultsmentioning

confidence: 99%

A systematic review of mixed methods research on human factors and ergonomics in health care

Carayon

Kianfar

et al. 2015

Applied Ergonomics

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This systematic literature review provides information on the use of mixed methods research in human factors and ergonomics (HFE) research in health care. Using the PRISMA methodology, we searched four databases (PubMed, PsycInfo, Web of Science, and Engineering Village) for studies that met the following inclusion criteria: (1) field study in health care, (2) mixing of qualitative and quantitative data, (3) HFE issues, and (4) empirical evidence. Using an iterative and collaborative process supported by a structured data collection form, the six authors identified a total of 58 studies that primarily address HFE issues in health information technology (e.g., usability) and in the work of healthcare workers. About two-thirds of the mixed methods studies used the convergent parallel study design where quantitative and qualitative data were collected simultaneously. A variety of methods were used for collecting data, including interview, survey and observation. The most frequent combination involved interview for qualitative data and survey for quantitative data. The use of mixed methods in healthcare HFE research has increased over time. However, increasing attention should be paid to the formal literature on mixed methods research to enhance the depth and breadth of this research.

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Section: Resultsmentioning

confidence: 99%

A systematic review of mixed methods research on human factors and ergonomics in health care

Carayon

Kianfar

et al. 2015

Applied Ergonomics

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“…A detailed account of this work and its context appears in the author's doctoral thesis (Stevenson 2010).…”

Section: Training the Cliniciansmentioning

confidence: 99%

Tertiary-Level Telehealth: A Media Space Application

Stevenson

2010

Comput Supported Coop Work

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A media space provides the communications channels to support the interactions between people at different locations using video and audio links and shared access to data. This paper looks at a telehealth implementation of outpatient consultations for tertiary-level paediatric surgical patients, consultations which exercise a high degree of interpersonal and data-sharing communication between the participants. Framing the telehealth situation as a media space invites the designer of the telehealth system to access a large body of prior work which identifies and discusses many of the issues that will arise in this complex multi-participant telehealth context. This paper presents, as a case study, a two-year project that developed and deployed a whole-of-room telehealth system in partnership with surgeons from The Royal Children's Hospital (RCH), Melbourne, Australia. Based on observations at the hospital and discussions with the surgeons, a descriptive model of the proposed telehealth consultation (and of its deployment in a clinical trial) was developed. This descriptive model became the vehicle for gathering requirements and for design and evaluation of the telehealth system. The evaluation contained four major components: two human factors studies, an observational study of training and process change for the clinicians and a clinical trial of the resulting system. The case study demonstrates the flow of design decisions from concept to deployment. It highlights the gaps that appeared in the descriptive model when the transition was made from the laboratory to deployment in the hospital. The conclusion is that, at this relatively unexplored level of telehealth, there are likely to be gaps in such a descriptive model that are not uncovered by laboratory experiments or by analytic evaluation but emerge only during a clinical trial with actual patients, clinicians and patient data.

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“…Table 1 also links each theory with typical examples of associated research questions and illustrative publications that offer the researcher a starting point for further exploration. 5–39…”

Section: Theoretical Framework Applicable To Telemedicine Researchmentioning

confidence: 99%

Theoretical frameworks in telemedicine research

2016

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The purposive use of theory is a foundational component of research, which underpins the design, methodology, measures, interventions, and interpretation of the research project. This should be considered from the time the nascent idea of the research is born, until the final interpretation of results and write up of the discussion. Several theories relevant to telemedicine are described, discussed, and linked to typical research questions in the field.

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Human-Centered Evaluation for Broadband Tertiary Outpatient Telehealth: A Case Study

Cited by 5 publications

References 27 publications

A systematic review of mixed methods research on human factors and ergonomics in health care

A systematic review of mixed methods research on human factors and ergonomics in health care

Tertiary-Level Telehealth: A Media Space Application

Theoretical frameworks in telemedicine research

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