Human resource allocation in business process management and process mining

Abstract

Purpose-Human resource allocation is considered a relevant problem in business process management (BPM). The successful allocation of available resources for the execution of process activities can impact on process performance, reduce costs and obtain a better productivity of the resources. In particular, process mining is an emerging discipline that allows improvement of the resource allocation based on the analysis of historical data. The purpose of this paper is to provide a broad review of primary studies published in the research area of human resource allocation in BPM and process mining. Design/methodology/approach-A systematic mapping study (SMS) was conducted in order to classify the proposed approaches to allocate human resources. A total of 2,370 studies published between January 2005 and July 2016 were identified. Through a selection protocol, a group of 95 studies were selected. Findings-Human resource allocation is an emerging research area that has been evolving over time, generating new proposals that are increasingly applied to real case studies. The majority of proposed approaches relate to the period 2011-2016. Journals and conference proceedings are the most common venues. Validation research and evaluation research are the most common research types. There are two main evaluation methods: simulation and case studies. Originality/value-This study aims to provide an initial assessment of the state of the art in the research area of human resource allocation in BPM and process mining. To the best of the authors' knowledge, this is the first research that has been conducted to date that generates a SMS in this research area.

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“…Table 1 describes benefits and key challenges of using process mining in BPM lifecycle. Source: Adapted from [70] Managing the interaction between human resources when executing processes is a common and significant problem that is faced by BPM practitioners [72]. Process mining offer a major contribution to manage such problems within BPM disciplines [73] since analysis of the processes and their activities in different process perspectives is possible with process mining tools.…”

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“…Zelt, Schmiedel, and Vom Brocke (2018, 67) note that for high performance of the organizations these days, it is a prerequisite that they have an excellent management of core processes. Thennakoon et al (2018, 478; Espino-Rodriguez and Rodriguez-Diaz 60 management • volume 14 2014, 2) highlight the importance of the connection of the management of core processes with the objectives of a company, targetting the benefit to the customer and other participants as well as emphasising that we have to have clearly set criteria for measuring the effects of processes on company performance (Margherita 2014;Trkman, Budler, and Groznik 2015;Lau et al 2016;Rowell 2018;Arias et al 2018).…”

Uso De Redes De Petri Na Modelagem De Alocação De Recursos Em Mineração De Processos

“…Diversas pesquisas neste tópico foram realizadas e (Arias et al 2018) apresenta um estudo sistemático de produção acadêmica com conteúdo relevante a alocação de recursos humanos em processos de negócio e mineração de processos, classificando as pesquisas entre Proposta de Solução, Pesquisa de Validação e Pesquisa de Avaliação. Sendo a principal diferença entre essas duas últimas classes que a primeira investiga uma solução já proposta, mas ainda não implementada, e a segunda avalia uma solução previamente implementada.…”

“…Os lugares de controle que no exemplo da figura 3.1b eram P3 e P4, não tiveram seus nomes convencionados de forma que a nomenclatura foi dada pelo sistema de desenho de rede de Petri da ferramenta denominada PIPE 5 (Platform Independent Petri net Editor). Os principais trabalhos de referencia para a utilização dessa ferramente são (Bonet et al 2007) e (Dingle et al 2009).…”