Proceedings of the 4th International Conference on Sustainable Innovation 2020-Accounting and Management (ICoSIAMS 2020) 2021
DOI: 10.2991/aer.k.210121.028
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Human Resources Management Strategy in Umrah Services

Abstract: The management of human resources has been debated in various services, especially in the Umrah service. However, the strategy in quality Umrah services is the focus of this study. The purpose of this study was to analyze human resource management strategies in Umrah services in Hira Travel. This study uses a qualitative method with a case study approach. Informants in the study consisted of foundation owners, managers, staff, and Umrah pilgrims. Data generated by means of interviews based on semi-structured i… Show more

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“…This number is far greater than in 2019 which only amounted to 974,650 worshippers, and in 2018, which amounted to 1,000,000 worshipers. In addition, it is predicted that the number of Indonesian Umrah pilgrims will continue to increase every year (Azis et al, 2021). In other words, the Umrah market continues to experience a very significant increase every year and this is certainly a business opportunity, especially for Umrah travel agents.…”
mentioning
confidence: 99%
“…This number is far greater than in 2019 which only amounted to 974,650 worshippers, and in 2018, which amounted to 1,000,000 worshipers. In addition, it is predicted that the number of Indonesian Umrah pilgrims will continue to increase every year (Azis et al, 2021). In other words, the Umrah market continues to experience a very significant increase every year and this is certainly a business opportunity, especially for Umrah travel agents.…”
mentioning
confidence: 99%