2024
DOI: 10.1002/mar.22099
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Humanlike service robots: A systematic literature review and research agenda

Wenzhen Zhang,
Emma L. Slade,
Eleonora Pantano

Abstract: Humanlike robots are increasingly employed to provide frontline services. They are frequently designed with stereotypically feminine or masculine humanlike features which affect or bias consumer behavior in service encounters. This systematic review of 118 peer‐reviewed journal papers aims to comprehensively capture the current status of the field and identify important research gaps requiring further investigation. Following Preferred Reporting Items for Systematic Reviews and Meta‐Analyses protocol, a compre… Show more

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