2022
DOI: 10.48550/arxiv.2207.12935
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"I Used To Carry A Wallet, Now I Just Need To Carry My Phone": Understanding Current Banking Practices and Challenges Among Older Adults in China

Xiaofu Jin,
Mingming Fan

Abstract: Managing finances is crucial for older adults who are retired and may rely on savings to ensure their lives' quality. As digital banking platforms (e.g., mobile apps, electronic payment) gradually replace physical ones, it is critical to understand how they adapt to digital banking and the potential frictions they experience. We conducted semi-structured interviews with 16 older adults in China, where the aging population is the largest and digital banking grows fast. We also interviewed bank employees to gain… Show more

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