ICT Usage Performance of Small and Medium Enterprises and Their Exporting Activity in Malaysia

Karim, Noor Al-Huda Abdul; Jalil, Norasibah Abdul; Ramli, Norimah Rambeli @; Zulkifli, Normala; Aziz, Shahrun Nizam Abdul; Zakariya, Zainizam

doi:10.6007/ijarbss/v8-i12/5444

Cited by 3 publications

(6 citation statements)

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“…Shee et al [52] stressed that the lack of ICT knowledge and skills overlaps with the financial barriers because SMEs are confronted with a lack of resources [31]. However, Karim [6] stated that small business organisations are not only crippled with a lack of resources necessary for the effective implementation of developed ICT but are confronted with a lack of skilled employees, as their employees have little or no ICT knowledge to operate the newly developed technologies. The authors noted that a lack of ICT knowledge and skills amongst employees is the most significant factor affecting the implementation of developed ICTs amongst small business firms [62].…”

Section: Organisational Barriersmentioning

confidence: 99%

“…However, the integrated conceptual model could provide significant strategies towards improving the advanced ICT's adaptation and usage. For instance, the additional incentives to be given can include some financial support [6], technical support [11] and educational/training support [21]. The government of Nigeria is now allowing the importation of ICT equipment, which means that all the afore-mentioned points discussed above may help minimise the cost of acquisition and implementation [57], thereby increasing the level of Internet connectivity amongst the rural SMEs in Nigeria.…”

Section: Key Themes and Hypothesis Testingmentioning

confidence: 99%

“…Although there are many challenges confronting the rural SMEs in relation to the successful adaptation to and usage of developed ICTs in Nigeria, the quality of the Internet is still very poor, which is due to the lack of adequate ICT infrastructures [78]. According to Karim [6], most of the countries categorised as low-income countries suffer from poor ICT infrastructures. Therefore, the availability of good Internet connections may influence the decision of small business firms to swiftly adapt to the developed ICTs, but high-speed Internet would help to facilitate its efficient usage amongst SMEs, particularly those within the rural parts of the country, thereby allowing them to compete very well with other firms in local and international markets.…”

Section: Technological-related Barriersmentioning

confidence: 99%

“…The role the government plays, particularly in the provision of ICT infrastructures and embarking on some policies that would ensure that the cost of broadband and Internet services is offered at much reduced costs to all users, including the SMEs, is not so encouraging. Karim [6] argued that there are no well-structured policies in place to reduce the costs of the Internet subscriptions, coupled with the unsuccessful diffusion of the developed ICTs amongst rural SMEs in Nigeria. This is because the small business organisations, due to their limited resources, look to the government to formulate some policies that would help create more awareness on developed ICT, which would stimulate its adaptation and usage.…”

Section: The Environmental-related Barriersmentioning

confidence: 99%

“…Previous studies focused on the factors (barriers) affecting the successful adoption of information and communication technology (ICT) [2,3] and their impact on the SMEs' performance [4], thereby showing the importance of ICT, not only on the SMEs' organisational performance, but also the impact it has on their business expansion within and outside the local market [5]. There have been calls for small businesses to adopt ICTs into their organisational framework by focusing on the owner-manager characteristics [6,7], the ICT knowledge and skills amongst employees [8] and its benefits [9]. However, these studies have been criticised because most of the ICT models were developed to resolve the issues surrounding the effective adoption of ICT amongst SMEs in an advanced economy perspective [10][11][12], which is different in the context of developing countries [13,14].…”

Section: Introductionmentioning

confidence: 99%

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Barriers to the Effective Integration of Developed ICT for SMEs in Rural NIGERIA

et al. 2022

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This study investigated three key factors (technological-related, organisational-related and environmental-related barriers) affecting the adaptation to or integration of developed ICT. It also examined how SMEs in less developed countries can explore the different stages of developed ICT by moving from one stage to the other. The integration of ICT in SMEs is important as technologies have become competitive tools in contemporary business practices. This study is based on a survey of 322 Nigerian SMEs which was successfully validated using the SmartPLS3 software. The quantitative analysis centred on the three hypothesised barriers to measure the extent to which SMEs’ internal and external variables could limit their competitiveness in relation to business expansion and organisational growth. The analysis helped explain some of the critical challenges faced by rural SMEs in an emerging economy such as Nigeria despite the literature’s previous emphasis on the impacts of ICT on the SMEs’ growth and expansion. A major contribution of the study is the development of a distinct model to help SMEs identify the significance of developed ICT and propose a strategy for SMEs to navigate the stages of developed ICT.

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Section: Organisational Barriersmentioning

confidence: 99%

Section: Key Themes and Hypothesis Testingmentioning

confidence: 99%

Section: Technological-related Barriersmentioning

confidence: 99%

Section: The Environmental-related Barriersmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Barriers to the Effective Integration of Developed ICT for SMEs in Rural NIGERIA

et al. 2022

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Measuring the impact of information and communication technology investment on the profitability of Indian manufacturing MSME

Joshi,

Matai,

Murthy

2024

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Purpose This study aims to investigate the impact of information and communication technology (ICT) investment on the micro, small and medium enterprises (MSME) profitability in the Indian context. Design/methodology/approach This study used a framework based on the ICT investment and firm size, measuring the impact on profit before depreciation, interest, tax and amortisation of MSME by taking a random sampling of 300 Indian MSME manufacturing firm’s secondary data from the Prowess database. This framework was analysed using the design of experiment (DoE) technique. Findings The study showed that ICT investment has a significant positive relationship with profitability. This study examines the different ICT investment levels to predict investment strategies and fine-tune profit targets. The critical finding is that ICT investment maximises profit at one million rupees. This discovery aids MSME leaders’ sustainable business decision-making. Research limitations/implications This study has an explicit limit to the Indian context, where the firm requirements of countries are different, and these findings need to be validated with many operating variables and applied to more firms with more data. Even so, as a theoretical implication, this study took a novel approach to ICT adoption (through ICT investment) in the Indian MSME sector with guiding levels of ICT investment for each type of firm (i.e. micro, small and medium). This study opens new avenues for investigating researchers and stakeholders by exploring other factors responsible for ICT adoption. Practical implications This study uniquely provides practitioners with the functional level of ICT investment for MSMEs in the Indian context. These finding guides top management to make strategic ICT adoption decisions with information symmetry. At the same time, these findings suggest financial institutions astern their credit programme to provide credit for ICT investment in MSMEs. Social implications This study highlights the value of ICT as a practical resource for business owners that significantly makes MSMEs more informed and profitable, thus creating more jobs and incrementing the country’s gross domestic product (GDP). Originality/value This study offers unique empirical findings on how decision makers in MSMEs maximise profits through optimal ICT investment levels depending upon the firm size in an emerging economy like India. There is evidence in the study to conclude that ICT is a need of MSME and has implications for firm performance.

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Customizing of ERP In Microservice SaaS Architecture: An Overview of Intrusive & Non-Intrusive Approach

Ying Hong,

Kwee Teck,

Tong Ming

et al. 2023

2023 IEEE 8th International Conference on Software Engineering and Computer Systems (ICSECS)

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ICT Usage Performance of Small and Medium Enterprises and Their Exporting Activity in Malaysia

Cited by 3 publications

References 0 publications

Barriers to the Effective Integration of Developed ICT for SMEs in Rural NIGERIA

Barriers to the Effective Integration of Developed ICT for SMEs in Rural NIGERIA

Measuring the impact of information and communication technology investment on the profitability of Indian manufacturing MSME

Customizing of ERP In Microservice SaaS Architecture: An Overview of Intrusive & Non-Intrusive Approach

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