ICT use, internal communication satisfaction, and engagement of working-from-home employees: The moderating role of affiliative tendency

Lee, Yeunjae

doi:10.1016/j.chb.2022.107472

Cited by 14 publications

(11 citation statements)

References 65 publications

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“…Besides that, the role of information technology can also help organizations develop operational activities more efficiently and quickly. The findings of this study are supported by the research of Azizah & Gustomo, 2015;Yongxing et al, 2017;Bishop, 2019;Ismail et al, 2019;Yao et al, 2022;Lee (2023) shows that there is a significant relationship between the use of information technology and employee interest in employee performance.…”

Section: Structural Model Analysissupporting

confidence: 80%

“…Employees can use information technology to stay in touch while working on tasks and even give and receive feedback in real-time. The findings of this study back up Bishop (2019) and Lee (2023). Employee engagement, as measured by enthusiasm, dedication, and absorption, will provide more energy for employees to perform their duties and roles more effectively, thereby supporting organizational goals in achieving their objectives.…”

Section: Structural Model Analysissupporting

confidence: 56%

“…Employees in a bound state will use and combine their various emotional and cognitive levels when performing work tasks and specific activities to achieve optimal results (Truss et al, 2013;Byrne, 2015). Employee engagement in an agency generates positive energy, which can increase motivation, demonstrate enthusiasm for work, comprehend the significance of work, and demonstrate loyalty to the organization (Stairs & Galpin, 2009) H3: Information technology has a significant effect on employee engagement H4: Organizational culture has a significant effect on employee engagement H5: Employee engagement has a significant effect on employee performance The use of information technology has an impact on both employee performance and work engagement (Lee, 2023). Using technology to complete work tasks allows for increased employee engagement and organizational success.…”

Section: Employee Engagementmentioning

confidence: 99%

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Mediating employee engagement at the Pratama Tax Services Office in East Java III

Makhmut

Armanu

Kurniawati

2023

IJRBS

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This study examines the effect of information technology and organizational culture on employee performance through mediating employee engagement among Primary Tax Service Office employees in the Directorate General of Taxes East Java III scope. The population in this study consists of 369 employees of the Pratama Tax Service Office. This explanatory research uses a quantitative approach that collects data by distributing questionnaires. However, only 277 respondents collected the questionnaire again. This study uses probability sampling with a saturated sampling technique. Data analysis used partial least squares (SEM-PLS). The results showed that information technology and organizational culture positively and significantly impacted employee performance. Also, employee engagement had a significant impact on employee performance. According to the mediation test findings, employee engagement partially mediates the relationship between information technology, organizational culture, and employee performance. The findings are expected to be used by organizations in their improvement efforts.

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Section: Structural Model Analysissupporting

confidence: 80%

Section: Structural Model Analysissupporting

confidence: 56%

Section: Employee Engagementmentioning

confidence: 99%

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Mediating employee engagement at the Pratama Tax Services Office in East Java III

Makhmut

Armanu

Kurniawati

2023

IJRBS

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“…Olsen et al (2023) measured job engagement using a single question on a 7-point scale, which also appears in Sardeshmukh et al (2012). Lee (2023) measured EE, using 11 items adopted from Saks (2006) consisting of job engagement and organizational engagement.…”

Section: Journals' Rankingmentioning

confidence: 99%

A systematic literature review to explore the antecedents of employee engagement among remote workers

Choudhary,

Jain

2024

JWAM

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PurposeThis study aims to identify and review research articles to understand the conceptualization of employee engagement (EE) in a remote working environment. Specifically, the aim is to explore the antecedents impacting remote workers’ engagement.Design/methodology/approachA systematic literature review was conducted, encompassing empirical studies sourced from EBSCO, Emerald and Gale databases. Studies published in peer-reviewed journals between 2013 and 2023 covering countries in the Organization for Economic Co-operation and Development (OECD) were included. Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were followed to capture the review process.FindingsA total of 25 empirical studies published across 18 journals were synthesized, with the results being reported in terms of three research objectives. The researchers identified that individual, organizational/job resources and organizational/job demands are the three main antecedents affecting EE in remote working environments.Research limitations/implicationsThis study can serve as an important source of information for academics and practitioners as well as postulate new avenues for the future research. While the Job Demands-Resources model remains relevant in specifying demands and resources as antecedents of workforce engagement, technological antecedents gain prominence as additional factors contribute to the engagement of remote workforce.Originality/valueThis article studies the shifting landscape of EE with the rise of remote working and the need to gain a better understanding of how to keep remote workers engaged.

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“…Indeed, several studies [4,5,6] have shown that ICTs lead to major transformations in the processes of managerial activity, such as maximising productive capacity, exibility, reorganisation of groups, development of multi-skilling, etc. Their effects are also measured on employee activities such as the enrichment of knowledge at work, speed in managing les and shortening of processing times [7,8]. Other studies [9,10,11] have shown that the use of ICTs most often generates additional workload causing health problems for employees in organisations.…”

Section: Introductionmentioning

confidence: 99%

The Effects of ICT on Performance and Well-Being According to Employee Position Level in the Gabonese Civil Service: A Longitudinal Study

Medzo-M’engone

Chaumon

Préau

2023

Preprint

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Background We examined the impact of ICT demands on the performance and psychological well-being at work (PWBW) of civil servants. The moderating role of employee position levels was also assessed. Therefore, we hypothesised that the impact of ICT would predict the performance (H1) and PWBW (H2) of civil servants and that employee position levels would play a moderating role in the relationship between the impact of ICT on civil servants' performance and PWBW (H3).Methods A total of 367 civil servants from different public institutions (35.01% female; Mage = 37.44 years, SDage = 7.35) responded to the questionnaire at all stages. The Work Performance scale, the PWBW scale and the ICT Demands scale were applied to assess the impact of ICT on participants’ work performance and PWBW respectively. Data were analysed using repeated measures analysis of variance, hierarchical linear regression and structural equation modeling (SEM).Results The results showed that the impact of ICT was generally more positive among supervisors than among the officers in T2 (1 year later) predicting a higher level of performance and PWBW of supervisors than officers in T3 (2 years later). The results also showed that employee position levels moderated the relationship between ICT demands, performance, and PWBW.Conclusions The results of this study provide important insights into the existing literature and help practitioners in the world of work, particularly in developing countries, to better understand how the introduction of a technological tool into employee practices can engender individual attitudes, emotions and behaviours that are appropriate or inappropriate for the goals of the organisation and how the employee's perception of a technological artifact changes according to job level.

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ICT use, internal communication satisfaction, and engagement of working-from-home employees: The moderating role of affiliative tendency

Cited by 14 publications

References 65 publications

Mediating employee engagement at the Pratama Tax Services Office in East Java III

Mediating employee engagement at the Pratama Tax Services Office in East Java III

A systematic literature review to explore the antecedents of employee engagement among remote workers

The Effects of ICT on Performance and Well-Being According to Employee Position Level in the Gabonese Civil Service: A Longitudinal Study

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