ICTs, development and trust: an overview

Abstract

PurposeThe purpose of this paper is to review the literature on information and communication technologies (ICTs), development and trust and to introduce papers in the special issue: “Trust and information and communication technologies for development”.Design/methodology/approachThe paper reviews the literature on trust, broadly, and then, specifically, focuses on linkages to ICTs, and human development.FindingsTrust is a broadly defined, yet relatively understudied concept in the context of ICTs and development (ICTD). The paper finds that there are many definitions of trust and ways it is constituted in the context of ICTD. It highlights the opportunity to contribute to the literature and this burgeoning field through research on trust in ICT‐mediated services or systems, trust in information and trust in institutions that are often key providers of these services.Originality/valueThe paper holds value to both academics and practitioners working in the field of ICTD by outlining the key programmatic areas in which research on this topic can be applied.

M‐payment service: Interplay of perceived risk, benefit, and trust in service adoption

“…Trust is not only interpersonal but also interactional with technology. Trust in technology has been connected to user technology adoption and user behaviors, making the acceleration of trust in technology a significant concept (Kuriyan & Ray, 2009;Kuriyan, Kitner, & Watkins, 2010;Smith, 2010). Another dimension of trust relevant to this study is "trust in automation" (De Visser et al, 2016).…”

Information Presentation: Considering On-line User Confidence for Effective Engagement

“…When users believe that the system will protect their safety and security then there is a technological trust in that system. Trust can be dependent on: perceptions of technology; trust in the security mechanisms used to secure transactions [7] and confidence in the reliability of the whole system [10]. For example, e-services with restricted access have gained users'…”

Construction Dispute Research

“…This may be a lack of understanding between theory and reality. Notable examples include identification of trusting behaviour; the relationship between trust-building mechanism and trusting behaviour; differentiation between trust antecedents and outcomes; confusion in levels of analysis due to a lack of specificity of trust referents; and a failure to consider the mutual dependence between the trustor and the trustee (Kuriyan et al 2010;Ratnasingham 1998). Trust operates differently at interpersonal, inter-group and inter-organisational levels (Currall and Inkpen 2006).…”