Identifying opportunities for service productivity improvement using a business model lens

Zolnowski, Andreas; Semmann, Martin; Amrou, Sharif; Böhmann, Tilo

doi:10.1080/02642069.2013.747516

Cited by 12 publications

(7 citation statements)

References 11 publications

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“…Also, productivity improvement presents a business approach that seeks to find and eliminate causes of mistakes and defects in business processes by focusing on desired outputs (Desai, 2013). It utilizes input resources in a transformation process to co-create value with customers (Zolnowski, Semmann, Amrou, & Bohmann, 2013). It enables firms to produce more outputs without increasing their inputs.…”

Section: Productivity Improvementmentioning

confidence: 99%

Internal Control Effectiveness and Business Survival: Evidence from Thai Food Businesses

Phornlaphatrachakorn¹,

Kalasindhu²

2020

JAFEB

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This study aims at investigating the effects of internal control effectiveness on business survival of food businesses in Thailand through the mediators of productivity improvement and value creation. In this study, 155 food businesses in Thailand are the samples of the study. The results show that internal control effectiveness has a significant influence on productivity improvement and business survival. Productivity improvement critically affects value creation and business survival while value creation is an important determinant of business survival. However, internal control effectiveness has no relationship with value creation. Also, productivity improvement explicitly mediates the internal control effectiveness-business survival relationships. In summary, internal control effectiveness can enhance firms' sustainable competitive advantage, superior performance and long-term survival. Firms need to focus on internal control effectiveness through investing their assets and resources and utilizing their abilities, competencies and capabilities in order to continuously develop and improve their appropriate concepts and characteristics in an organization. Better internal control effectiveness definitely leads to more long-term survival. To generalize the research results, future research needs to collect data from other businesses and industries. Increased response rate of the study is important for future research to verify and confirm the research results.

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Section: Productivity Improvementmentioning

confidence: 99%

Internal Control Effectiveness and Business Survival: Evidence from Thai Food Businesses

Phornlaphatrachakorn¹,

Kalasindhu²

2020

JAFEB

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“…The sheer availability of the two frameworks fosters conversation in the first place. This brings us a step closer to 'prescribing' or providing hands-on advice on how to manage service-based business model innovation (Zolnowski et al 2013). The two frameworks in combination are valuable in systematically assessing on which dimension an innovator is usually strong or weak and in which capabilities it excels or needs to improve.…”

Section: Discussionmentioning

confidence: 98%

Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?

Janssen¹,

Hertog²

2016

Translational Systems Sciences

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It is widely understood that firms innovate by altering their business model rather than only changing a particular technological aspect of their offerings. In many cases, also for manufacturers, actual value is being created through the provision of services. What has remained underexplored so far is the question of which innovation capabilities are most needed when developing a service-based business model. In this chapter, we discuss how both the concept of service innovation and the concept of business model innovation are variations of evolutionary theories typically applied only to technology. Using a large-scale survey, we test hypotheses regarding the co-occurrence of six (also evolutionary inspired) innovation capabilities on the one hand and changes in five particular business model dimensions on the other hand. Simultaneously regressing the capabilities on these dimensions confirms their distinctiveness, as each capability is linked to one or more dimensions. Our effort to combine two frameworks brings a vocabulary, mapping tools, measurement basis and empirical evidence on distinct patterns in the interlinkages between organizational capabilities and innovation outcome. These contributions can provide management guidance to organizations aiming to develop innovative service-based business models.

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“…This brings us a step closer to 'prescribing' or providing hands-on advice on how to manage service-based business model innovation (Zolnowski et al 2013). It provides a vocabulary, repository of examples and not least a pool of evidence about what is important and what is not when working on the multiple dimensions of service-based business model innovation and underlying dynamic capabilities needed for it.…”

Section: Discussionmentioning

confidence: 99%

Service Innovation

2016

Translational Systems Sciences

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In 1956, Kenneth Boulding explained the concept of General Systems Theory as a skeleton of science. He describes that it hopes to develop something like a "spectrum" of theories-a system of systems which may perform the function of a "gestalt" in theoretical construction. Such "gestalts" in special fields have been of great value in directing research towards the gaps which they reveal.There were, at that time, other important conceptual frameworks and theories, such as cybernetics. Additional theories and applications developed later, including synergetics, cognitive science, complex adaptive systems, and many others. Some focused on principles within specific domains of knowledge and others crossed areas of knowledge and practice, along the spectrum described by Boulding.Also in 1956, the Society for General Systems Research (now the International Society for the Systems Sciences) was founded. One of the concerns of the founders, even then, was the state of the human condition, and what science could do about it.The present Translational Systems Sciences book series aims at cultivating a new frontier of systems sciences for contributing to the need for practical applications that benefit people.The concept of translational research originally comes from medical science for enhancing human health and well-being. Translational medical research is often labeled as "Bench to Bedside." It places emphasis on translating the findings in basic research (at bench) more quickly and efficiently into medical practice (at bedside). At the same time, needs and demands from practice drive the development of new and innovative ideas and concepts. In this tightly coupled process it is essential to remove barriers to multi-disciplinary collaboration.The present series attempts to bridge and integrate basic research founded in systems concepts, logic, theories and models with systems practices and methodologies, into a process of systems research. Since both bench and bedside involve diverse stakeholder groups, including researchers, practitioners and users, translational systems science works to create common platforms for language to activate the "bench to bedside" cycle.In order to create a resilient and sustainable society in the twenty-first century, we unquestionably need open social innovation through which we create new social values, and realize them in society by connecting diverse ideas and developing new solutions. We assume three types of social values, namely: (1) values relevant to social infrastructure such as safety, security, and amenity; (2) values created by innovation in business, economics, and management practices; and, (3) values necessary for community sustainability brought about by conflict resolution and consensus building.The series will first approach these social values from a systems science perspective by drawing on a range of disciplines in trans-disciplinary and cross-cultural ways. They may include social systems theory, sociology, business administration, management information science, organi...

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Identifying opportunities for service productivity improvement using a business model lens

Cited by 12 publications

References 11 publications

Internal Control Effectiveness and Business Survival: Evidence from Thai Food Businesses

Internal Control Effectiveness and Business Survival: Evidence from Thai Food Businesses

Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?

Service Innovation

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