2018
DOI: 10.3390/joitmc4030028
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Identifying Stakeholders and Interactions in the Dementia Café in Seongju through Empathic Service Design Approaches

Abstract: (1) Background: As we enter the experience economy, industrial design has focused on social innovation and has flowed into social design. This fresh design perspective has been employed in citizen-centered-policymaking through empathic approaches that emphasize the necessity of public service design. Focusing on the results of a 2017 citizen design project, this study aims to identify the effectiveness of an empathic approach in improving public services through investigating stakeholders and their interaction… Show more

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Cited by 7 publications
(6 citation statements)
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“…The 20th paper analyzes the managerial dimension of open data success, with a focus on the open data initiatives in Korean local governments [140].…”
Section: Organizational Entrepreneurship Leading Culture For Open Innovation Dynamicsmentioning
confidence: 99%
“…The 20th paper analyzes the managerial dimension of open data success, with a focus on the open data initiatives in Korean local governments [140].…”
Section: Organizational Entrepreneurship Leading Culture For Open Innovation Dynamicsmentioning
confidence: 99%
“…Because of these failures, some of the impacted individuals and groups may create a reachable, inexpensive, adjustable solution accessible to the needy. Therefore, adopting an empathic approach allows different stakeholders to propose views and exchange ideas, which supports delivery of personalized public services in innovative ways through opening and allocating ownership with the public [20]. Social innovation concerns the need to recognize society as important elements for societal development intended to empower underprivileged individuals to take more responsibility and control of their lives [21][22][23][24][25].…”
Section: Social Innovationmentioning
confidence: 99%
“…The implications of social innovation are consistent with the legacy of Beuys, described in Montagnino [123] as changing our daily action and, collective determination toward a new emergent stage of humanity that is based on a holistic vision of society that promotes the interconnection of individuals to produce constructive change in protection of nature and against the isolation of humanity in order to generate circumstances that allows individuals the capacity, the willingness and the ability to envisage alternatives and desirable futures. Implementing an emphatic strategy of service design allows policymakers to recognize the perspectives of other stakeholders, instead of keeping to their own views, which may be limited [20]. Therefore, there is a need to move from a short to a long-term (sustainable) perspective that explores the creative and entrepreneurial potential for substantial cooperative progress in the direction of an innovative evolutionary phase of civilization through an all-inclusive understanding of society, economy and nature.…”
Section: Conclusion and Policy Recommendationsmentioning
confidence: 99%
“…The first basic factor is the increase in the number of the elderly requiring rehabilitation treatment and the resulting financial burden. The global population is aging, and especially South Korea's population is aging at the fastest pace [2]. Koreans aged 65 and older accounted for 14.3 percent of the total domestic population of approximately 50 million [3].…”
Section: Increasing Demands For Rehabilitation Robotic Devicesmentioning
confidence: 99%