Identifying the Factors that Influence Users’ Intentions to Use Mobile Payment Services

Abstract

Mobile payments with significant economic potential have emerged due to the advancement of mobile communication technology and the widespread use of intelligent gadgets. However, the rate of mobile payment adoption is insuf- ficient. This study aims to measure behavioral intention to use Mobile payments. The target populations of the current study are mobile device users in Iraq. The study used Partial Least Square to measure 281 usable questioners. The results indi- cated that information quality, system quality, and service quality have a significant impact on trust and user satisfaction with mobile payment. Besides, trust and user satisfaction significantly impact behavioral intention to use m-payment. There- fore, Mobile payments services providers should constantly make sure that the information they give is correct and up to date. Furthermore, developers of mobile service systems must ensure that the Mobile payments system is dependable, simple to use, and responsive.