“…For Salt Lake City School District, the latter issue resulted in two months of disruption, in part due to difficulties identifying which party would resolve the issue after purchasing charging infrastructure through a third-party vendor that did not include a service-level agreement or coverage for the communication link between bus and charger (Huntington 2022). Moreno Valley Unified School District in California, on the other hand, identified two vendors-one original equipment manufacturer and one charger and charge management provider-for all of their 46 ESBs and 46 chargers based on the strong relationship built between the two entities (Burleson 2023). When issues between the buses and chargers have arisen, Moreno Valley credits the charging provider with rapid, boots-on-the-ground support for quick resolution.…”