Impact of Technological Changes in Telecom Sector in India

Yadav, Kapil; Tiwari, Shashank; Divekar, Rajiv

doi:10.17485/ijst/2015/v8is4/62217

Cited by 5 publications

(4 citation statements)

References 12 publications

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“…The emergence of Biometrics in mobile phones, IoT, Smart homes, smart cities is all thriving on connectivity as their core component. This shows that technological factors or changes will play a vital role in the Telecommunication sector [7]. These advancements in the technological arena are directly proportional to the profitability of the telecom sector.…”

Section: Technological Factorsmentioning

confidence: 99%

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Impact of Mobile Phone Services on the Traditional Telecommunication Services in India

Crasta

Shailashri²

2021

IJCSBE

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Background/Purpose: Telecommunication is a principal element in the current technology-driven world. The impact of mobile phone services over traditional services is the key to India witnessing the Digital revolution. This paper highlights the mobile phone services that have impacted the traditional services and the digital penetration that has been observed in almost every sector. Design/Methodology/Approach: This study is mainly based on the data collected from secondary sources of information. The secondary data sources are from annual reports of the telecom sector and websites. It is an explorative research case study that shows the emergence of mobile phone services over traditional telephone services and performs PESTLE analysis. Findings/Result: Based on the study, India has moved into a digital population to a great extent through the advancements in technology and internet services through data packs and broadband connections. The mobile phone services along with the Telecom sector in India have played a crucial role in this transformation with connectivity, affordability, and technological change. Originality/Value: This paper analyzes and interprets the data collected from the past 10 years with respect to telecommunications services and mobile services in India. Based on the findings and their interpretation, new knowledge in the form of recommendations/suggestions is presented. Paper Type: Industry Analysis as a Research Case Study.

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Section: Technological Factorsmentioning

confidence: 99%

“…ruling the market. These changes in technology will have a direct impact on the telecom sector which will hold the key in making it a reality [7]. Telecom equipment manufacturing in India is a great challenge due to high logistics costs, undependable power supply, and high competition from Chinese low-cost equipment.…”

Section: Technological Factorsmentioning

confidence: 99%

Impact of Mobile Phone Services on the Traditional Telecommunication Services in India

Crasta

Shailashri²

2021

IJCSBE

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“…In cell phones for voice services, network quality refers to call quality, excellent coverage, voice clarity and the absence of drop calls [9]. All technologies such as video calls, cellphone television and high-speed internet on mobile phones change telecommunications [16]. Hence, the technological aspect is predicted to be one of the determinants of Customer Satisfaction.…”

Section: Literature Reviewmentioning

confidence: 99%

Customer Loyalty In Indonesian’s Telecommunication Industry

Widianty*,

Dwiyanthi,

Prawianti

et al. 2019

IJITEE

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 Abstract: The study seekss to determine factors that affect customer satisfaction towards their loyalty in Indonesian telecommunications industry. The research seeks to find out how the influence of financial factors, Technology Factors and Customer Service Factors are on Customer Satisfaction and the influence of financial factors, Technology Factors and Customer Service Factors on Customer Loyalty directly or indirectly. The sources of data used in the article are major data and minor data.The major data were attained from a structured questionnaire. The questionnaire was opened online and the total respondents obtained were 160 respondents and they were valid. The results of this questionnaire indicate that the factors that influence Customer Satisfaction, namely, financial factors, technological factors and customer service factors also affect Customer Loyalty to telecommunications service providers in Indonesia. This study found that Financial Factors, Technology Factors and Customer Service Factors had a prospective influence on Customer Satisfaction, Customer Satisfaction had a determining relationship with Customer Loyalty and it was found that indirectly Financial Factors and Technology Factors through Customer Customer Satisfaction had a determining influence on Customer Loyalty whereas Customer Service Factor did not.

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“…Yadav et al [4] in his paper on rapid changes in technology in Indian telecom sector stated that there is a significant impact of technology on the operational aspect of telecom business with increased competition and emergence of rural market.…”

Section: Review Of Literaturementioning

confidence: 99%