Impact of tourist perceived value on tourist satisfaction and loyalty : Focusing on university student traveled abroad

Impact of halal supplier service quality and staff readiness to adopt halal technology on halal logistics performance: a study of Indonesian halal meat supply chain

“…To build customer satisfaction, logistics providers must create a good logistical performance (Liang, 2008) while the ability of logistics providers to satisfy customers is measured by their logistical performance (Masudin et al, 2018b). Nine parameters of logistics performance was measured by Mentzer and Williams (2001).…”

“…Positive service quality will generate positive word of mouth and repurchase behaviour that leads to customer loyalty (Liang, 2008). According to the research of Chacko et al (2006), quality service in the form of efficiency and accuracy in processing orders and shipping would increase customer repurchase intentions.…”

“…Halal information system availability has an important role in connecting between supplier and customer. Customers will be easier to decide the product that they want to buy by the information system provided by the supplier (Liang, 2008). Product availability is an important element in the service quality, and it will help to improve customer's satisfaction (Kisperska-Moron, 2005;.…”

“…In the field of logistics, the issue of the readiness of the adopted technology and its implications on the logistics performance has been an interesting discussion by academics and practitioners. Liang (2008) found that there is a positive correlation between the quality of service given by an employee of the manufacturing and retail industry on logistics performance. The importance of the adoption of technology integrated along the supply chain tiers includes focal suppliers' support of the company, was also stated by Mahamadu et al (2014).…”

“…Quality of supplier services from previous research, it appears that various industries have done this, whether in the form of business to business (B2B) or business to consumer (B2C). Liang (2008) examined the effect of logistic performance on tourist satisfaction and loyalty in Taiwan. The results of his research found that order efficiency, discrepancy, flexibility (components of logistic performance) is the factor that has the most substantial impact on tourist satisfaction.…”