Impact of Work Values and Individual Attributes on Citizenship and Task Performance: A Test in a Developing Country Context

Abstract

This study examined the impact of work values and individual characteristics on organizational citizenship behavior (OCB) and task performance (TP). Based on the arguments of Social Capital Theory, a theoretical foundation was developed to use work values as antecedents of OCB. Analyzing 416 responses from Sri Lankan manufacturing sector employees, it was found that gender and employment category were related to citizenship performance, while level of education was related to task performance. More importantly, the impact of work values (work norms, work ethics, and intrinsic values) on OCB was found to be more significant than that of demographic factors. Overall, the study contributes to individual attributes and work value theories of OCB by providing empirical evidence to understand how strongly individual attributes and work values affect OCB.

Servant leadership and customer OCB: moderation effect of altruistic values amongst family hotels employees

“…In confirmation with earlier studies (Azila-Gbettor et al. , 2020; Feather and Rauter, 2004; Liang, 2012; Chadrakumara et al. , 2010), support was found between AWV and customer OCB.…”

“…In confirmation with earlier studies (Azila-Gbettor et al, 2020;Feather and Rauter, 2004;Liang, 2012;Chadrakumara et al, 2010), support was found between AWV and customer OCB. The inference of this result is that employees who possess AWVs, including helping people, valuing social interaction, etc., are likely to exhibit them to support customer OCB within family hotels.…”

“…However, literature has documented that when individual and organisational values are aligned, employees are motivated to undertake voluntary activities to support their organisation (Florea et al, 2013;Wei, 2012). Besides, a few published studies have found a strong relationship between work values and/or the dimension of work values and OCB (Azila-Gbettor et al, 2020;Liang, 2012;Chadrakumara et al, 2010). For instance, Chadrakumara et al (2010) reported a positive association between work value and OCB amongst 416 employees of foreign-based and domestic manufacturing companies in Pakistan.…”

“…Besides, a few published studies have found a strong relationship between work values and/or the dimension of work values and OCB (Azila-Gbettor et al, 2020;Liang, 2012;Chadrakumara et al, 2010). For instance, Chadrakumara et al (2010) reported a positive association between work value and OCB amongst 416 employees of foreign-based and domestic manufacturing companies in Pakistan. In a recent study, Azila-Gbettor et al (2020) found instrumental work value to positively influence OCB amongst 921 employees of family hotels in Ghana.…”