Implementation and optimisation of ERP systems: A better integration of processes, roles, knowledge and user competencies

Organizational adoption of information technologies: Case of enterprise resource planning systems

“…They suggested that fit between technology, organization and user avoid utilization problems. Alternatively Worley, Chatha, Weston, Aguirre, & Grabot (2005) focused on the integration of the human resource characteristics in business processes, which is a key issue for the ERP adoption and optimization phases. As they suggested, managing the adoption of an ERP system by its users is a difficult challenge, which requires evolving both the system through interface adaptation and the people by defining clearly their role within consistent and optimized processes.…”

Interoperability Challenges of ERP Implementation in a Collaborative Manufacturing Environment

“…There have been many commercial ERP tools [11] implemented in companies, but advanced research on flexibility and adaptation effectiveness is still insufficient due to the business model transitions and customer demand changes [12]. Representatively, in order to achieve the transition from typical in-house manufacturing business model into an open and collaboration-oriented collaborative manufacturing model, the author suggests starting with the development of consistent ERP data models.…”

Towards an Organizational Change Management by an Expert System

“…Finney et al [10] indicated that the involvement of end users in different stages was one of the key factors for successful changes. Worley et al [9] emphasized the importance of taking into account human characteristics in the implementation of ERP system.…”

“…For the management of organizational change, we adopted the practices of human resources management and particularly the logic of competences, roles and profiles [9,20]. Human characteristics of actors in the organization are essential in assigning tasks to them.…”

“…In fact, each role of the individual in the company is directly related to a human task. Performing a task requires a set of functions defining a role [9]. Samba [44] considers the business process as the unit of analysis for change management.…”