“…Up to the end of December 2013, over 1.2 million ISO 9000 certificates had been issued globally (ISO, 2015). Previous studies concerning the implementation and certification of ISO 9001 have addressed a range of aspects (Abdullah, Abdul Razak, Hanafi, Jaafar, 2013;Casadesus & Karapetrovic, 2005;Kunnannatt, 2007;Lipovatz, Stenos, & Vaka, 1999;Williams, 2004;Rodriguez-Cerrillo, Fernandez-Diaz, Inurrieta-Romero, & Poza-Montoro, 2012). However, little research has been carried out on the cultural aspects of the maintenance of ISO 9001 registration once the certification has been gained, particularly in the higher education context.…”