Implementation of 3 in 1 Innovations for the Issuance Acceleration of Three Population Documents Through Birth and Death Registration at Surakarta Regency

Abstract

This study examines and analyses the implementation and obstacles of 3 In 1 Innovation in order to accelerate the issuance of three population documents of births and deaths registration at in Surakarta Regency. This study used a descriptive method with a qualitative approach. Data collection techniques using interview techniques. The main informants came from the Head of the Civil Registration Division, two employees, and two applicants as supporting informants. The data analysis technique uses reduction, presentation, and conclusion drawing. The results of this study indicate that 3 In 1 Innovation has the aim of being easy, practical and efficient in managing population documents. The benefits can be felt by the community and agency agencies directly. There was carried out through 4 employees as supervisor to minimize errors in service, there was also implemented employee management that makes efficient. Direct and online socialization was carried out periodically in collaboration with related parties. The service can be completed in 3 days, carried out for free, and according to procedures. Barriers that occur consist of server networks, lacking of applicant attaching files, and lack of public awareness of the importance of death certificates.