Implementation of Education and Training Programs (Diklat) at the Main Harbor Office of Tanjung Perak Surabaya

Abstract

Human resources are the main factor in determining the success of effective organizational implementation. To improve the quality of human resources, it is necessary to organize education and training. Therefore, Education and Training is one of the investments in the Human Resources Sector, including at the Tanjung Perak Main Kesyahbandaran Office in Surabaya. This research aims to analyze the implementation of the Education and Training Program (Diklat) at the Tanjung Perak Main Maritime Office in Surabaya with a discussion regarding the fulfillment of program implementation indicators based on the implementation theory put forward by Edward III. This research method is qualitative, and data collection is done by interview, observation, and documentation techniques. The results obtained were then collected, reduced, and drawn conclusions. The results of this study indicate that the implementation of the Education and Training Program (Diklat) at the Tanjung Perak Surabaya Main Maritime Office has generally fulfilled the criteria for measuring program implementation according to Edward III, but there are still things that have not been done optimally. Especially at the program evaluation stage, Education and Training (Diklat) is only carried out when the program is completed, but there is no follow-up on how to apply the skills that have been obtained in an effort to utilize the skills that are truly mastered professionally.