Implementation of effective communication in nursing: A literature review

Abstract

Effective communication has an important role in patient safety management, namely minimizing and preventing actions that are detrimental to nursing care. Implementation of effective communication requires various methods to maximize message delivery in order to realize patient safety and reduce work risks for nurses and other health workers. this can be started by taking into account the Standard Operating Procedures for implementing effective communication to the use of virtual technology. Identifying the implementation of effective communication in the context of patient safety in nursing care settings is the aim of this study. The article search method is by searching for journal articles through 2 databases namely scopus and Pubmed. The method of analysis is done by selecting journals according to the purpose of writing and then reading one by one the journals that have been collected. For inclusion criteria in the preparation of this literature review are communication, health professionals, health student, nursing service setting, and journal articles for the last 5 years. The exclusion criteria; not open access journals, unclear or unstructured research methods, articles only in abstract form, nonsystemic review and scoping review. Results: Through the feasibility test, 10 journal articles were obtained showing the implementation of effective communication in the context of patient safety and some of them were PBP simulation programs in the E-Learning module, TeamSTEPPS training, LEAN management, virtual technology for navigating the treatment room. Effective communication can be carried out properly and directed if nurses are able to choose effective communication methods in nursing service settings according to field situations Keyword: communication method effective communication active communication nurse nursing service This open access article is under the CC-BY-SA license. Kata kunci: metode komunikasi komunikasi efektif komunikasi aktif perawat pelayanan keperawatan