2023
DOI: 10.30574/wjarr.2023.17.2.0246
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Implementation of lean thinking in healthcare services: Why is it importance

Abstract: Background: : Indonesia has implemented National Health Insurance since 2014 through quality improvement and cost efficiency strategy. In the early implementation, many hospitals suffered a loss due to the absence of efficiency in operational health services. In the other hand, few hospitals have implemented lean as an attempt of quality improvement and cost efficiency in National Health Insurance era. There is not enough evidence in Indonesia to support management tools implementation such as Lean for improvi… Show more

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Cited by 2 publications
(1 citation statement)
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“…Therefore, hospitals are required to provide quality services in accordance with established standards and can reach all levels of society . Quality health services are health services that can satisfy every service user in accordance with the level of satisfaction of the average population and its implementation is in accordance with established professional standards and ethical codes (Nihayatul Munaa et al, 2023;Rothrock et al, 2019).…”
Section: Introductionmentioning
confidence: 99%
“…Therefore, hospitals are required to provide quality services in accordance with established standards and can reach all levels of society . Quality health services are health services that can satisfy every service user in accordance with the level of satisfaction of the average population and its implementation is in accordance with established professional standards and ethical codes (Nihayatul Munaa et al, 2023;Rothrock et al, 2019).…”
Section: Introductionmentioning
confidence: 99%