Implementation of public services with a legal system approach in the “welfare state” framework to overcome disasters

Dewi, Indah Kusuma; Hardin,; Sampara, Said; Baharuddin, Hamza; Nuh, Mohammad; Andara, D.; Ramadhan, F M; Haniarti,; Rukka, R M; Amrullah, A.

doi:10.1088/1755-1315/235/1/012025

Cited by 6 publications

(4 citation statements)

References 1 publication

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“…The primary purpose of public service is the satisfaction of the community (Kusmayadi, 2022). To realize community satisfaction and orderly service, a standard is needed in the implementation of public services (Dewi et al, 2019). The measurement of public satisfaction with public services is contained in the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform Number 14 of 2017 concerning Guidelines for the Preparation of Community Satisfaction Surveys for Public Service Organizing Units.…”

Section: A Service Orientedmentioning

confidence: 99%

Implementation State Civil Apparatus (ASN) Core Values at RSUD Banten

Widyastuti,

Rizkiyani,

Rahayu

2023

j. il.adm.publik.

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President Joko Widodo officially introduced the State Civil Apparatus (ASN) to core values and employer branding. As a public servant, policy implementer, and unifier of the nation, ASN plays a critical and strategic function, requiring unity of steps in the concept and work methods from the national government to local governments. The goal of these basic principles is to develop civil servants' culture so that they can operate professionally, particularly in the delivery of public services. The mentality issue in dealing with work pressure and change or disruption that necessitates a shift in thought and innovation has not been entirely resolved. A service-oriented mentality is one of the key values. RSUD Banten is one of the public-sector health-care organizations in Banten Province. With the establishment of RSUD Banten, it is envisaged that the needs of public health services in Banten Province can be satisfied to the greatest extent possible, one of which necessitates professional implementing human resources as service providers. The research method uses qualitative methods with a descriptive approach. Data analysis techniques using the model of Miles et al. The results showed that BerAKHLAK's core values have been implemented well by employees at RSUD Banten.

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Section: A Service Orientedmentioning

confidence: 99%

Implementation State Civil Apparatus (ASN) Core Values at RSUD Banten

Widyastuti,

Rizkiyani,

Rahayu

2023

j. il.adm.publik.

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“…Education and assistance for MSMEs is one of the government's tasks to fulfill the basic needs of the community so that the community can live properly, as stated by (Dewi et al, 2019) that So what does the basic need itself mean? A basic need is absolute, where fulfillment cannot be avoided because it involves the survival of citizens.…”

Section: Literature Reviewmentioning

confidence: 99%

The Influence of Training, Education and Assistance on UMKM Revenues in the Technical Executing Unit (TEU) PLUT of Micro and Small and Medium Enterprises Cooperatives South Sulawesi Province

Batri

2019

IJMP

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Micro, Small and Medium Enterprises (MSMEs) in Makassar City are growing and increasing, but there are also some that do not survive the existing problems. This study aims to (1) to determine the effect of training, education and mentoring partially on the income of Micro and Small and Medium Enterprises in the Technical Executing Unit (TEU) PLUT of Micro and Small and Medium Enterprises Cooperatives of South Sulawesi Province; (2) to determine the effect of training, education and assistance simultaneously on the income of Micro and Small and Medium Enterprises in Technical Executing Unit (TEU) PLUT of Micro and Small and Medium Enterprises Cooperatives in South Sulawesi Province (3) to find out the most dominant variables affecting the income of Micro and Small Businesses in Technical Executing Unit (TEU) PLUT of Micro and Small and Medium Enterprises Cooperatives in South Sulawesi Province. The data of this study were obtained through a questionnaire by taking 70 respondents. Analysis of the data used in this study is Multiple Linear Regression using SPSS version 22. The results of this study indicate that the variables of training, education and mentoring have a positive and significant effect partially and simultaneously on the income of Micro and Small and Medium Enterprises in the Technical Executing Unit (TEU) PLUT of Micro and Small and Medium Enterprises Cooperatives in South Sulawesi Province. The most dominant variable influencing the income of Small and Medium Enterprises in Technical Executing Unit (TEU) PLUT of Micro and Small and Medium Enterprises Cooperatives in South Sulawesi Province is 'Training'.

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“…Public service is all service activities carried out by public service providers to meet public needs and implement the provisions of the Laws and Regulations. Implementation of public services, government apparatus, creates welfare (Copeland & Wexler, 2015;Dewi et al, 2019;Riccucci et al, 2004). The community is entitled to get the best service from the government because it has provided its funds in tax payments, levies, and various other levies, following the Law of the Republic of Indonesia Number 25 of 2009 on Public Services, that the community is entitled to quality services following the principles and purposes of service.…”

Section: Introductionmentioning

confidence: 99%

“…Community satisfaction can be realized if the service provided is following service standards or has been better than the standard of service that has been set (Copeland & Wexler, 2015;Dewi et al, 2019;Riccucci et al, 2004). Therefore, the method used to measure community satisfaction and the public service qualitys provided is to use the Community Satisfaction Index contained in the Decree of the Minister of Utilization of State Apparatus Number KEP/25/M.PAN/2/2004 dated February 24, 2004, on General Guidelines for The Preparation of Community Satisfaction Index of Government Agency Service Units.…”

Section: Introductionmentioning

confidence: 99%

The Role of Public Service Quality in Increasing Satisfaction to Realize Community Welfare

Kusmayadi¹

2022

IJSRP

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The main problem in this study is whether the public service quality affects community satisfaction in the pasirmuncang village office of Panyingkiran District of Majalengka Regency. This research aims to determine the effect of public service quality on community satisfaction at Pasirmuncang Village Office of Panyingkiran District majalengka regency. The data collection methods used in this research are literature studies and field research. The population in this study is the entire community served in Pasirmuncang Village of Panyingkiran District of Majalengka Regency as 1,278 people during the sample in this study as many as 305 people. The analysis method used is a simple linear regression; the study results stated that the public service quality had a positive and significant effect on community satisfaction in the Pasirmuncang Village Office of Panyingkiran District Majalengka Regency.

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Implementation of public services with a legal system approach in the “welfare state” framework to overcome disasters

Cited by 6 publications

References 1 publication

Implementation State Civil Apparatus (ASN) Core Values at RSUD Banten

Implementation State Civil Apparatus (ASN) Core Values at RSUD Banten

The Influence of Training, Education and Assistance on UMKM Revenues in the Technical Executing Unit (TEU) PLUT of Micro and Small and Medium Enterprises Cooperatives South Sulawesi Province

The Role of Public Service Quality in Increasing Satisfaction to Realize Community Welfare

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