Implementation of retail payments by QR-code in Russia as a driver for the development of national payment system (economic aspects)

Abstract

Problem statement. Drawing on macroeconomic analysis (2011-2019), the author formulates the key problems in the functioning of retail segment of the national payment system: a) differentiation of regions according to the degree of payment infrastructure development; b) disproportion in the availability of trace elements of the payment infrastructure; c) high cost of acquiring services. The underlying scientific hypothesis is the possibility to overcome the above-mentioned problems by introducing retail payments using QR codes. The study examines economic relations arising in calculations using QR codes in Russia’s retail payment system. The methodological base of the study includes theoretical assumptions of banking management, as well as a problem-oriented approach. The study identifies a range of economic problems in the implementation of QR settlements in Russia which include: the need to upgrade mobile banking; banks’ lack of interest in promoting QR code settlements due to fears of lower transaction returns; a decrease in citizens’ interest in cashless payments caused by a contraction in bank loyalty programs; the inertia of entrepreneurs unwilling to switch from cash-based interaction with customers; the inertia of some customers and their lack of financial literacy; cyber threats; risks of unfair behavior of buyers. The author offers and justifies the ways to overcome them. The findings may help improve state regulation in Russia’s financial and banking sector.