Implementing organisational change in a digitalising facilities management organisation through stewardship interventions

Abstract

Purpose While digitalisation requires facilities management (FM) organisations to change at an increasing rate, little is known about the mechanisms that create ownership and enable individuals to implement changes in everyday FM practice. In this study, these mechanisms are explored from a stewardship perspective. The purpose of this paper is to provide insights into the dynamics of organisational change in FM by analysing how stewardship behaviour leads to change. Design/methodology/approach A process model for implementing organisational change is constructed, based on existing theoretical insights from stewardship and intrapreneurship literature. The model is evaluated in a case study through analysis of critical events. Interviewing was the key data collection method. Findings The process model gives an event-driven explanation of change through psychological ownership. Analysis of multiple critical events suggests that the model explains intra-organisational as well as inter-organisational change. The case data further suggests that, compared with intra-organisational change, tailored relational and motivational support is more important for inter-organisational change because of the higher risks involved. Job crafting emerged as an unanticipated finding that offers interesting prospects for future FM research. Practical implications The process model offers guidance for leaders in FM organisations on providing tailored support to internal and external employees during periods of organisational change. Originality/value Stewardship and intrapreneurship are combined to provide insights on organisational change in FM. The study demonstrates how intrapreneurial behaviour and stewardship behaviour can be linked to create innovation within and between organisations.

Circularity in Facility Management: Conceptualisation and Potential Areas for Circularity-Oriented Actions

“…This paper distinguishes them by referring to stewardship when the paper says general management in delivering facility services. Stewardship fosters organisational change [18] and is mostly discussed in an institutional context. Stewardship in an institutional context is defined as actions aimed at changing work practices in the long-term interest of an organisation [19].…”

“…However, as the gamut of elements within broader facility services is being diversified for additional value propositions to asset owners, capital works and project management are being increasingly considered as crucial parts of the facility services. Previously, capital works were thought of as activities of external agencies, excluding facility service providers [18]. Maintenance and capital works are physical in nature, and this is where efficient management of assets (e.g., repair, repurposing, and renovations) can contribute towards a circular economy [24].…”