Important Design Features in Different Web Site Domains: An Empirical Study of User Perceptions

Abstract

This study uses an inductive thematic analysis approach to examine user perceptions on the importance of Web site design features in six different Web site domains: Financial, e-Commerce, Entertainment, Education, Government, and Medical. The ¤ve most important features, as well as the ¤ve most important families of features, were identi¤ed for each of the domains. The results indicate that (1) there are certain features that are perceived as equally important among different domains; (2) there are other features that are regarded as extremely important for one domain and extremely unimportant for another. The study provides empirical evidences for Web site designers and evaluators about what features are more important to focus on when dealing with Web site domains.

An empirical study of Web browsing behaviour: Towards an effective Website design

“…A well-presented Website would also improve Website navigation (Zhang et al, 2000). In essence, any Webpage should convey coherence, possessing a consistent presentation style that is used for all Webpages within the Website.…”

Blog Quality Assessment Tool (BQAT)

“…Even though it attempts to incorporate design features to assess quality, it does not include many important design features, such as multimedia and visual design. A systematically study on important design features of different website domains based on user satisfaction and expectations has been done by Zhang et al [8]. They described 77 website features and grouped them into 15 feature families.…”

“…Nevertheless, these criteria are merely based on individual authors' or bloggers' opinions. 49 blog quality criteria have been consolidated by Zain et al [5,6,7] drawn from related studies focused on website design criteria [8], web information quality criteria for different domains including ecommerce [9], data integration [10], decision making [11], organizational networks [12], personal websites [13,14], web portals [15], criteria extracted from design advice and checklists [16,3,17], and design articles extracted from popular blogs [18,1,2,4,19]. Zain and Ghani [20] provided a relative importance analysis that can help bloggers/blog evaluators/readers focus on the most important criteria during blog category examination.…”

Analysis and Evaluation of the Largest 500 Family Firms’ Websites through PLS-SEM Technique

“…These criteria have been taken from a comprehensive analysis of the corporate websites, and review of the literature in related areas, including the design of webpages [61], the quality of information on the web [62], and quality of the Portal Data [63], as well as other studies including the following [28,[64][65][66].…”