Improved Multi-user Interaction in a Smart Environment Through a Preference-Based Conflict Resolution Virtual Assistant

Abstract

Abstract-In this work we will examine and develop a system that can assist people in Activities of Daily Life (ADL). This study focuses on resolving conflicts for the requests from different users' profiles, for instance -elderly, adult and young. The objective of the system is to present a dialogue manager which is able to detect multi-user semantic conflict and to resolve the conflict for improved dialogue informing about its decisions using a system interface Avatar. The system is also able to prioritize requests that occurred among the services of multiple home appliances, as well as to deal with conflicting entities involving a single device. We investigated whether the multi-user context awareness by a Virtual Assistant adds value to the Smart Home concept in recognizing multi-user conflicts dynamically. This work has proposed a preference based method for resolving conflict and evaluated the developed system in a smart home environment.

Smart Assistance for Students and People Living in a Campus

“…The authors of [17], for instance, present a VA that can assist people in Activities of Daily Life (ADL), and whose dialogue system is handled through probabilistic rules (i.e., a Bayesian Network) and if-then-else dialogue construction. In order to resolve conflicting requests, this system also adopts a priority-based approach in which distinct priority values are assigned to three classes of users (young, adult, and elderly).…”

Context Aware Virtual Assistant with Case-Based Conflict Resolution in Multi-User Smart Home Environment

“…The system should provide support for each of them in a different way. We have used updated user types and preference system proposed by [8] (Table 1). Moreover, the argument priorities were established based on personal user preferences [10] because a number of researches show that the preferencebased argumentation increases the ability of the systems to meet user expectations [9].…”

“…Modern technologies may help to manage Activities of Daily Life (ADL) more comfortably, especially for people with special needs and younger population [8]. For this purpose, Smart Home environments are developed to help users control devices that are often called Virtual Assistants [8].…”

“…Modern technologies may help to manage Activities of Daily Life (ADL) more comfortably, especially for people with special needs and younger population [8]. For this purpose, Smart Home environments are developed to help users control devices that are often called Virtual Assistants [8]. They monitor behaviors of people with special needs [3] to classify changes in ADL and alarm or notify relatives, health-care professionals and organizations [14].…”

“…Some researchers, in order to solve this dilemma, developed context-aware automation platforms [4], [5] that resolve conflicts between automated devices. Another group of research is focused on preference Rule-Based Reasoning (RBR) [8]. Even though these systems introduce an efficient set of rules, they are not able to handle the adaptation problem.…”