Improvement in the Interpersonal Communication Skills of Dental Students

Hottel, Timothy L; Hardigan, Patrick C.

doi:10.1002/j.0022-0337.2005.69.2.tb03914.x

Cited by 59 publications

(67 citation statements)

References 6 publications

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“…Effektiv innebär i detta sammanhang att god kommunikation med patienten i första hand ger förbättrade vårdresultat Hagihara & Tarumi, 2006;Street, Makoul, Arora, & Epstein, 2009). För det andra ökar patientnöjdhet och patientens villighet att följa råd och behandling (Hurst, Prescott-Clements, & Rennie, 2004), dessutom minskar patientens oro (Hottel & Hardigan, 2005).…”

Section: Inledningunclassified

“…Studier visar att god kommunikationsförmåga är en förutsättning för kvalitativ patientcentrerad vård (Maguire & Pitceathly, 2002; och påverkar behandlingsresultat positivt (Carey et al, 2010;Hagihara & Tarumi, 2006;Street et al, 2009). En vårdgivare som visar god kommunikationsförmåga leder till att patienten följer behandlingen i högre grad, är nöjdare och har färre klagomål (Badri, Saltaji, Flores-Mir, & Amin, 2014;Hamasaki, Soh, Takehara, & Hagihara, 2011;Hottel & Hardigan, 2005;Misra et al, 2013;. Tandvård förknippas av många med obehag och oro, vilken kan minskas om tandläkaren visar god förmåga att kommunicera (Corah, O'Shea, Pace, & Seyrek, 1984;Hottel & Hardigan, 2005;Van der Molen, Klaver, & Duyx, 2004;Zhou, Cameron, Forbes, & Humphris, 2011).…”

Section: Medicinområdets Kommunikationunclassified

“…En vårdgivare som visar god kommunikationsförmåga leder till att patienten följer behandlingen i högre grad, är nöjdare och har färre klagomål (Badri, Saltaji, Flores-Mir, & Amin, 2014;Hamasaki, Soh, Takehara, & Hagihara, 2011;Hottel & Hardigan, 2005;Misra et al, 2013;. Tandvård förknippas av många med obehag och oro, vilken kan minskas om tandläkaren visar god förmåga att kommunicera (Corah, O'Shea, Pace, & Seyrek, 1984;Hottel & Hardigan, 2005;Van der Molen, Klaver, & Duyx, 2004;Zhou, Cameron, Forbes, & Humphris, 2011). Det finns även indikationer på att god kommunikation kan effektivisera tidsplaneringen vid medicinska konsultationer (Mauksch, Hillenburg, & Robins, 2001).…”

Section: Medicinområdets Kommunikationunclassified

“…Förmåga att kommunicera och skapa en relation med patienten är nödvändig för klinisk praktik inom tandvård och en förutsättning för kvalitativ patientcentrerad vård (Maguire & Pitceathly, 2002;. God kommunikationskompetens ger förbättrade vårdresultat (Carey et al, 2010;Hagihara & Tarumi, 2006;Street et al, 2009), ökar patientens villighet att följa råd och behandling (Hurst et al, 2004) samt minskar patientens oro (Hottel & Hardigan, 2005). När värdet av kommunikativ och relationell kompetens är säkerställt bland alla involverade i utbildning inom fakulteten, kan arbetet med att implementera den ovan rekommenderade systematiken vidta.…”

Section: Attitydunclassified

“…Communicative capability is essential as it is a requisite for efficient clinical practice in dentistry . Good communication leads to improved results of care (Carey et al, 2010;Hagihara & Tarumi, 2006;Street et al, 2009), increased patient satisfaction (Hurst et al, 2004), as well as reduced patient anxiety (Hottel & Hardigan, 2005).…”

Section: English Summarymentioning

confidence: 99%

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Bedömning av professionella samtal : en studie av undervisning och bedömning av tandläkarstudenters patientsamtal

Lucander¹

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This study evaluated a pilot workshop for teaching communication skills to dental students. The methodology is based on an experiential learning approach, the use of realistic clinical scenarios, simulated patients, and an integrated teaching team of both educational researchers and dentists. Furthermore, the methodology was adapted for short workshops, which is thought to offer better possibilities for frequent and effective training of communication skills throughout the curriculum. The workshop was piloted with groups of six to ten students from the sixth and tenth semesters (n=94). Results show that the majority of students found the tasks meaningful and well aligned with how they perceived their future profession as dentists. Most students also thought that they learned from the task. An interesting finding is that students not only found it instructive to practice how to communicate in authentic situations, but that they generally found the workshop to be thought-provoking while at the same time providing structure and intellectual tools for the future. A possible explanation for this finding is the sharing of explicit criteria for high-quality communication.

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Section: Inledningunclassified

Section: Medicinområdets Kommunikationunclassified

Section: Attitydunclassified

Section: English Summarymentioning

confidence: 99%

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Bedömning av professionella samtal : en studie av undervisning och bedömning av tandläkarstudenters patientsamtal

Lucander¹

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Use of the OSCE to Evaluate Brief Communication Skills Training for Dental Students

Cannick

Horowitz

Garr

et al. 2007

Journal of Dental Education

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Although communications competency is recommended by the American Dental Education Association, only a few (n=5) dental schools report evaluating students' skills using a competency examination for communication. This study used an objective structured clinical examination (OSCE) to evaluate dental students' competency in interpersonal and tobacco cessation communication skills. All students were evaluated on their interpersonal communication skills at baseline and at six months post-OSCE by standardized patients and on their tobacco cessation communication skills by two independent raters. First-and second-year dental students (n=104) were randomized to a control or intervention group. One month after the baseline OSCE, students in the intervention group participated in a two-hour training session in which faculty members communicated with a standardized patient during a head and neck examination and counseled the patient about tobacco cessation. There were no statistically significant differences from baseline to post-test between the intervention and control group students as measured by the OSCE. However, among first-year students, both the intervention (n=23) and control (n=21) groups significantly increased in tobacco cessation communication scores. Second-year students in both intervention (n=24) and control (n=28) groups declined in interpersonal communication skills from baseline to post-test. Overall, this one-shot intervention was not successful, and results suggest that a comprehensive communication skills training course may be more beneficial than a single, brief training session for improving dental students' communication skills.Ms.

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Communication Skills Instruction Utilizing Interdisciplinary Peer Teachers: Program Development and Student Perceptions

Lanning

Ranson

Willett

2008

Journal of Dental Education

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Lack of curricular time, faculty time, and funding are potential limitations for communication skills training in dentistry. Interdisciplinary collaboration amongst health care faculties could address these limitations. This article describes the development, implementation, and student perceptions of a communication skills program in dentistry. The program has four components: Knowledge, Observation, Simulation, and Experience (KOSE) and spans over the second and third years of dental school. KOSE allows students to obtain knowledge of and observe effective communication skills and practice these skills in the simulated and nonsimulated environment. A key feature of KOSE is the utilization of fourth-year medical and dental students as peer teachers. Evaluation of KOSE was geared toward student perceptions. Cross-sectional data were gathered via written surveys from 143 learners (second-and third-year dental students) in 2006-07. Students perceived the ability to recognize effective communication, demonstrated awareness of their communication strengths and weaknesses, and reported that skills gained were transferable to actual patient care. Interdisciplinary collaboration was a feasible way to address the lack of resources in the development of a communications skills program, which was perceived to be worthwhile by learners.

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Improvement in the Interpersonal Communication Skills of Dental Students

Cited by 59 publications

References 6 publications

Bedömning av professionella samtal : en studie av undervisning och bedömning av tandläkarstudenters patientsamtal

Bedömning av professionella samtal : en studie av undervisning och bedömning av tandläkarstudenters patientsamtal

Use of the OSCE to Evaluate Brief Communication Skills Training for Dental Students

Communication Skills Instruction Utilizing Interdisciplinary Peer Teachers: Program Development and Student Perceptions

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