“…For example, an excited new mother on a maternity ward and an aggressive psychiatric inpatient present vastly different patient-provider interactions, care burdens and rewards; these, in turn, influence the emotion work efforts required of staff (see for example Grandey, Foo, Groth, & Goodwin, 2012;Hunter, 2001). Yet the therapeutic emotion work of health care providers has yet to be fully examined in the context of traumatic brain injury (TBI) rehabilitation (for a preliminary investigation see Kontos et al, 2012). This is a significant omission given the emotional impacts of TBI on patients and their family members (Carroll & Coetzer, 2011;Kreutzer et al, 2009;Verhaeghe, Defloor, & Grypdonck, 2005), including family care partners (Dupuis & Gillies, 2014) who provide unpaid, non-professional, informal care.…”