Improving Communication in Risk Management of Health Information Technology Systems by means of Medical Text Simplification

Abstract

Health Information Technology Systems (HITS) are increasingly used to improve the quality of patient care while reducing costs. These systems have been developed in response to the changing models of care to an ongoing relationship between patient and care team, supported by the use of technology due to the increased instance of chronic disease. However, the use of HITS may increase the risk to patient safety and security. While standards can be used to address and manage these risks, significant communication problems exist between experts working in different departments. These departments operate in silos often leading to communication breakdowns. For example, risk management stakeholders who are not clinicians may struggle to understand, define and manage risks associated with these systems when talking to medical professionals as they do not understand medical terminology or the associated care processes. In order to overcome this communication problem, we propose the use of the "Three Amigos" approach together with the use of the SIMPLE tool that has been developed to assist patients in understanding medical terms. This paper examines how the "Three Amigos" approach and the SIMPLE tool can be used to improve estimation of severity of risk by non-clinical risk management stakeholders and provides a practical example of their use in a ten step risk management process

Pathways, technology and the patient—connected health through the lifecycle

“…In order to gain a holistic view of the risk management process for the specific context in which the Healthcare Delivery Organization operates, care must be taken to facilitate communication among these stakeholders ( 47 ). In addition, it should be noted that stakeholders have different perspectives based on their roles and the process should aid communication to better understand these differing perspectives ( 65 ).…”