Improving Onboarding with Employee Experience Journey Mapping: A Fresh Take on a Traditional UX Technique

McKelvey, Hannah; Frank, Jacqueline

doi:10.3998/weave.12535642.0001.903

Cited by 7 publications

(4 citation statements)

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“…In the employee journey, you identify and map out all of these interactions, also known as touchpoints" (p. 11). McKelvey & Frank (2018) merged the employee experience and the employee journey into what they call "employee experience mapping".…”

Section: Employee Journeymentioning

confidence: 99%

All on Board, Take Off! An Example of Practitioner’s Research on Teachers’ Professional Well-being in Higher Education in Their Early Career Stages

Jong¹

2023

JMS

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Organisations compete on the labour market for highly educated staff and put a lot of effort in attracting new employees. However, high percentages of newly recruited employees leave the organisation within one year. Good onboarding practices and good practices in the stage after onboarding, the take-off stage, could increase retention rates in the early career stages of professionals.In this study an example of practitioner’s research is presented on newly hired teachers’ professional well-being in higher education in their early career stages. Two batches of newly hired teachers at NHL Stenden University of Applied Sciences in the Netherlands were studied in the context of improving HR practices.Research on newly hired teachers revealed the importance of good onboarding practices and the crucial role of team leaders in retaining and motivating newly hired teaching staff.

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Section: Employee Journeymentioning

confidence: 99%

All on Board, Take Off! An Example of Practitioner’s Research on Teachers’ Professional Well-being in Higher Education in Their Early Career Stages

Jong¹

2023

JMS

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“…Finally, the best practices of scientific papers review have been discussed. After these points have been raised and faced, the in person and remotely connected YPs of the MENED project took part in a journey mapping experience The gamification through the journey mapping is a typical educational and pedagogy method [10]. Journey mapping (JM), or experience maps, makes use of personas to help the member of a given community, or a design team, to better communicate with one another the impacts that a given state of things or design decisions will have on some users with given demographics.…”

Section: Mened -First Training Sessionmentioning

confidence: 99%

The MENED Program at Nanotechnology Council [Column]

Lodi,

Sliz,

Makasheva

2023

IEEE Nanotechnology Mag.

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“…Ugyanis a toborzási folyamatban ugyanúgy azonosíthatóak azok az érintkezési pontok, amelyek egy journey alapvető elemei, mint például a kapcsolatfelvétel, a találkozás a személyzettel, illetve a folyamatból való kilépés. Ha mindezeket figyelembe vesszük, akkor az experience mapping módszer működhet a HR-ben is (McKELVEY 2018). A sikeres HR-stratégia zpedig mind a munkáltató, mind a munkavállaló és végső soron a vendég elégedettségét eredményezi (CLAUS 2019).…”

Section: Journey Mapping a Hr-benunclassified

Munkavállalói élmény tervezése: új megközelítés a turizmusban a tehetségek bevonzására a Covid19 árnyékában

Horváth

Kenesei

2022

TURBULL

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A cikk célja annak szemléltetése, hogy a turizmusspecifikus HR kihívásait figyelembe véve a customer journey mapping módszertana hogyan alkalmazható a munkavállalói élmény tervezésének stratégiai részeként. A cikkben az alapkoncepció ismertetése után egy konkrét példán keresztül szemléltetjük az employee experience journey map elkészítésének lépéseit egy budapesti 5 csillagos szállodára vonatkozóan. A konkrét lépések bemutatásán túl rávilágítunk arra is, hogy a journey mapping hogyan járulhat hozzá a HR-folyamatok javításához a találkozási, illetve a kritikus pontok azonosításával, majd az ezekre adott megoldási javaslatokkal. Mivel a turisztikai szektor rendkívül összetett munkaerő-piaci sajátosságokkal rendelkezik, ezért elengedhetetlen a perszónákra épülő HR-stratégia kidolgozása, míg a marketing és a HR-részlegek esetében a munkavállalói élmény tervezését közös projektként kell kezelniük.

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Improving Onboarding with Employee Experience Journey Mapping: A Fresh Take on a Traditional UX Technique

Cited by 7 publications

References 0 publications

All on Board, Take Off! An Example of Practitioner’s Research on Teachers’ Professional Well-being in Higher Education in Their Early Career Stages

All on Board, Take Off! An Example of Practitioner’s Research on Teachers’ Professional Well-being in Higher Education in Their Early Career Stages

The MENED Program at Nanotechnology Council [Column]

Munkavállalói élmény tervezése: új megközelítés a turizmusban a tehetségek bevonzására a Covid19 árnyékában

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