Incorporation of Cloud Computing Services During the Knowledge Management Life Cycle: An Amalgamated Framework

Abstract

Knowledge has been utilized as a leverage by many businesses organization In the Era of Knowledge economy, as it is considered scarce, valuable and cognitive asset. Accordingly, managing that knowledge is considered a fundamental challenge for business managers to obtain the greatest value from it because of its profound impact on employees, business processes, and products, as well as to give organizations a sustainable competitive advantage in light of the hyper competition between businesses. This study aims to integrate cloud computing services within the life cycle of knowledge management, with the aim of benefiting from the cloud computing services model (IaaS, PaaS, SaaS) as a breaking-through technological infrastructure to support the four processes of knowledge management (discovery, capture, sharing, application). It is expected that the proposed framework will serve as a reference for employees in knowledge economy organizations to infuse cloud computing services within the processes of creating, possessing, transferring and applying knowledge, which will have a fundamental impact on management practices in the areas of planning, problem-solving, decision-making and policymaking.