Increasing Service Quality in Education: Views of Principals and Teachers

Abstract

The aim of this research was to take the opinions of teachers and principals to determine the ways to improve the quality of service in high schools in order to improve student satisfaction. This study tried to increase the awareness of teachers and principals about the quality in education and to provide their contribution to creating quality culture in high schools. In this study, a purposive sampling method was employed. Semi-structured interviews were conducted with 22 teachers lecturing at high schools and 10 school principals. The data was analysed through content analysis. The findings show that teachers emphasised the in-service training needs of teachers and school principals and principal duties of school guidance and counselling services, whereas school principals stressed the importance of usage by teachers of effective teaching methods; relations between students and principals, and relations between guidance and counselling services and teachers.

Efektivitas Penerapan Total Quality Management Di Madrasah Ibtidaiyah Negeri 1 Takengon Aceh Tengah

“…Kepala Madrasah punya peran strategis untuk mengembangkan dan meningkatkan kompetensi guru dalam menghadapi pembelajaran di era millenial, khususnya dalam memperlancar bahasa asing dan menggunakan teknologi dalam pendidikan (Senol & Dagli, 2017). Hal yang paling mendasar diperlukan TQM adalah agar lembaga pendidikan mendapatkan kualitas terbaik dan memiliki lulusan yang mampu bersaing dan menjadi juara di tengah persaingan yang ketat.…”

Pengaruh Kompetensi Manajerial dan Kewirausahaan Kepala Sekolah Dalam Meningkatkan Mutu Layanan Akademik di Kabupaten Ciamis

“…Yang kedua yaitu peran pendidikan dalam meningkatkan nilai-nilai dan sikap tanggung jawab sebagai warga negara dan memelihara perkembangan kreatif dan emosional. Demirtaş, Z., & Kahveci, G. pada Senol (2017) menyampaikan bahwa guru akan mencapai kesuksesannya yang tinggi bilamana mereka dapat memenuhi apa yang dibutuhkan oleh masyarakat bahkan melebihi dari harapannya yaitu merubah kemapuan pengetahuan, keterampilan serta sikap siswa. Hoy, Jardine and Wood (2005) berpendapat bahwa istilah mutu dalam pendidikan adalah evaluasi proses mendidik dalam meningkatkan kebutuhan untuk mencapai dan mengembangkan proses bakat peserta didik dan sesuai dengan kebutuhan masyarakat.…”

The Appropriate Educational Role for the Jordanian Secondary Schools based on Hoshin Kanri Methodology to develop their Quality Culture

“…The results also showed that clarifying the basic elements of Hoshin Kanri methodology motivates companies to use it as an effective way to enhance the level of quality culture. (Senol & Dagli 2017), in Turkey, aimed to identify the quality of services provided to secondary school students from principals and teachers perceptions. The sample of the study consisted of (10) principals and (22) secondary school teachers.…”