Increasing user confidence in intelligent environments

Intelligent environments with entangled quality properties

“…So much so that it requires a multidisciplinary team that has to be not only capable of applying a combination of techniques and methods coming from Software Engineering to improve its reliability [ 7 ], but also from other Computer Science disciplines, such as artificial intelligence, ubiquitous/pervasive computing and human–computer interaction, among others, that make the resulting IE less intrusive, while being smarter, more proactive and usable for the user. All this with the ultimate goal of increasing user confidence in the IE developed [ 8 , 9 ].…”

A Modular Architecture for Multi-Purpose Conversational System Development

“…User confidence is key to IE [5]. As illustrated in [6], the capacity for self explainability is crucial for users to find IE trustworthy and reliable, specially when populated by smart assistants.…”