Influence of Artificial Intelligence on Activities and Competitiveness of an Organization

Wodecki, Andrzej

doi:10.1007/978-3-319-91596-8_3

Cited by 9 publications

(7 citation statements)

References 8 publications

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“…Third, from the perspective of other stakeholders, such as logistics and transportation companies, insurance and finance, it is crucial to recognize the competitive advantages that AI can provide for companies in terms of efficiency, creativity and flexibility (Wodecki, 2019). These advantages make it more attractive for stakeholders to collaborate and build relationships with e-commerce platforms investing heavily in AI technology resources.…”

Section: E-commerce Platform's Ai Technological Resources and Market-...mentioning

confidence: 99%

How e-commerce platforms build channel power: the role of AI resources and market-based assets

Deng

Zhang

2023

JBIM

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Purpose Considering the emergence of e-commerce platforms and their integration into marketing channels, this paper aims to investigate how artificial intelligence (AI) resources – both technological and human – possessed by e-commerce platforms can enhance their channel power by acquiring market-based assets (relational and intellectual). Design/methodology/approach Based on resource-based theory and resource orchestration theory, the authors developed a framework tested using survey data gathered from the sellers, which incorporated six key variables: the e-commerce platform’s AI technology resources and human resources, rational and intellectual market-based assets, intraplatform competition and channel power. The analyses are performed using the regression analysis technique. Findings The empirical findings indicate that both technological and human AI resources are crucial in building channel power. In addition, market-based assets serve as a mediator in this relationship, while intraplatform competition moderates the effect of intellectual market-based assets on channel power negatively. Originality/value This study contributes to the existing literature by exploring how e-commerce platforms’ AI resources affect their channel power. The results offer valuable guidance to managers and researchers on optimizing AI resources to improve channel power.

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Section: E-commerce Platform's Ai Technological Resources and Market-...mentioning

confidence: 99%

How e-commerce platforms build channel power: the role of AI resources and market-based assets

Deng

Zhang

2023

JBIM

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“…Experts systems are based on AI, which provides the expert system with the knowledge employees in the organization have. AI can continuously increase its knowledge and new knowledge can be used as a foundation for developing competitive advantage [37]. Accordingly, AI and organizational knowledge are mutually determined.…”

Section: Figure 1 Framework For Creating Knowledgementioning

confidence: 99%

Using Artificial Intelligence for Creating and Managing Organizational Knowledge

2022

Teh. vjesn.

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With changes in organizational environment organizations must adopt their business model to the new conditions that are arising. By adapting to the new conditions, organization create knowledge. The main aim of the paper is to show the possibilities of using AI in managing and creating organizational knowledge within the organization and using once created knowledge for competitive advantage. This paper presents the results of the conducted secondary research on the application of artificial intelligence in knowledge creation, and based on the conducted research, a framework for knowledge creation was proposed. This framework starts with collecting data from different sensors on devices or machines and from employees. Gathering large amount of data then creates Big Data databases from which through data mining knowledge is created. In further research, the proposed framework will be used to conduct primary research on the impact of artificial intelligence on creating knowledge and managing it.

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“…Startups should aim to understand customers' needs and experiences regarding robots' design, by combining their knowledge to achieve product development in an agile environment collecting information and cooperating with customers (Blank and Dorf 2020). This information can be extracted from real-time data (Buhalis and Foerste 2015); for these new technologies, a user-centered approach should be the focus (Wodecki 2019;Dlamini and Barnard 2019). For robotic services to be accepted in the hotel industry, startups and entrepreneurs need to incorporate users' needs and experiences (guests and hoteliers) in order to provide customized robotics.…”

Section: Entrepreneurs and Startups: Weighing Hotel Robots'mentioning

confidence: 99%

“…Jagdale et al (2019) argued that data sources such as blogs, datasets, social media, review sites (for example, hotel reviews), or microblogging can be classified and analyzed to provide feedback, from opinioned data about customers' attitudes. Wodecki (2019) employed in-depth analysis of 323 companies that incorporate artificial intelligence to increase the value of their products and services; entrepreneurs or the creators of solutions should invest in a strong integration of the customer's research and development teams, with suppliers, as the latter are aware of how solutions work in the design process, which can be tested in real time by users (Wodecki 2019).…”

Section: Thematic and Content Analysismentioning

confidence: 99%

“…The abovementioned studies on hospitality management and robots' contributions "are still limited to descriptions of current applications and potential future implementations and impacts," or the second-hand experience of people, based on laboratory work (Tussyadiah 2020). Wang et al (2019), Wodecki (2019), and Dlamini and Barnard (2019) also hold a similar position, that research in robots focuses mainly on laboratory experiments that embrace robotics' engineering, artificial intelligence, and machine learning. However, uncertain human factors are not considered, and gaps exist because user needs are not often incorporated in research and development teams' breakthrough scientific discoveries; moreover, "the percentage of spin-off tech companies making successful business in human-robot interaction space is still extremely low" (Wang et al 2019 p. 219).…”

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confidence: 99%

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Τwo to Tango: Entrepreneurs and Robots’ Users in Hospitality Service Innovation

Kavoura

2021

Tourism, Hospitality &Amp; Event Management

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The travel and tourism industry is one of the world's largest industries, with a global economic contribution of over 7.6 trillion US dollars in 2016 (Statista 2019). Tourism is also one of the most important components of a country's economy. According to the United Nations World Tourism Organization (UNWTO) (2019), tourism contributes to economic growth and development globally, for both emerging and advanced economies: the Asia Pacific region recorded the highest growth in arrivals for 2018, closely followed by Africa.More specifically, China and Thailand are among the top ten destinations, by international tourist arrivals in 2018 (UNWTO 2019), and Asia was the fastestgrowing region in 2018 (UNWTO 2019). The use of automated and robotic systems in hospitality, in order to cater for guests' needs, provides an option especially in the Asia Pacific, given that Japanese and Chinese companies have developed innovative systems because (a) they have government support. Taiwan (Huang and Intarakumnerd 2019) and Vietnam have been reported as among the countries with the highest total early-stage entrepreneurial activity (Vuong et al. 2019); (b) cheap raw materials and the focus on domestic tasks, which brings great profits for companies that manufacture such products (Ferraz 2020; Service Robotics Market 2020), and thus, aim for the excellence of services (Chon 2019).Definitions in regard to human machine interface and hotel robots are provided in limited studies (Ivanov and Webster 2019a; Tussyadiah 2020) since robots in the hotel industry is an emergent phenomenon; boundaries are still blurred on those high tech services that hospitality may employ. For example, intelligent agents can be used to accomplish work for its users and incorporate software or hardware (Liang

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Influence of Artificial Intelligence on Activities and Competitiveness of an Organization

Cited by 9 publications

References 8 publications

How e-commerce platforms build channel power: the role of AI resources and market-based assets

How e-commerce platforms build channel power: the role of AI resources and market-based assets

Using Artificial Intelligence for Creating and Managing Organizational Knowledge

Τwo to Tango: Entrepreneurs and Robots’ Users in Hospitality Service Innovation

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