Influence of Web Attributes on Consumer Purchase Intentions

Katta, Rama Mohana Rao; Patro, Chandra Sekhar

doi:10.4018/ijskd.2017040101

Cited by 19 publications

(9 citation statements)

References 50 publications

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“…Previous scholars have suggested that e-retailers initially exert effort to decrease the level of risk, which improves customer trust and ultimately increases purchase intention for buying online products/services. The privacy/security features of websites and shared values are also critical factors of trust in online shopping (Arnott et al, 2007;Katta & Patro, 2017). Therefore, this paper hypothesizes: H4.…”

Section: Trust In Online Shoppingmentioning

confidence: 95%

Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping

Qalati

Vela

et al. 2021

Cogent Business & Management

231

112

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This paper aims to investigate the relationship between antecedents of trust in online shopping and purchase intention. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation, as well as the mediating role of trust in online shopping and the moderating role of perceived risk between trust and online purchase intention. An online survey was used to collect data (356 valid responses) and SmartPLS structural equation modelling (PLS-SEM) was employed to hypothesize a model. Data were collected from September to December 2019. Results suggest the moderating role of perceived risk over trust in online shopping and purchase intention. The slope for the relationship between trust in online shopping and purchase intention is moderated by perceived risk, showing that the relationship becomes stronger when perceived risk is high. Trust significantly mediates the relationship between perceived service quality, website quality reputation, and online purchase intention. This work furthers web-store decision makers' understanding of the significant influence of trust and its mediating impact on online shopping and demonstrates how an increase in trust decreases the intensity of the impact of perceived risk on online purchase intention. To increase the number of sales and decrease the intensity of risk, companies must increase the level of trust, which mitigates risk and increases customer bonding with companies. As there is no consensus on the Sikandar Ali Qalati ABOUT THE AUTHOR Biography to be mentioned as per cogent policy for two authors. Sikander Ali Qalati has received his MBA in Marketing from Sukkur, IBA University. He is currently pursuing PhD in management science and engineering from Jiangsu University P.R. China. He has several publications in well-reputed SSCI journals and many more either in reviews or in process of completion, before joining Jiangsu University. He has 5 years of diverse work experience. His areas of interest are social media, brand management, management, marketing and entrepreneurship.

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Section: Trust In Online Shoppingmentioning

confidence: 95%

Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping

Qalati

Vela

et al. 2021

Cogent Business & Management

231

112

View full text Add to dashboard Cite

show abstract

“…Interest Buying is the stage where consumers evaluate the information received (Hasan & Sohail, 2020;Hong & Cho, 2011;Kajtazi & Zeqiri, 2020;Kalia et al, 2016;Katta & Patro, 2017;Pokryshevskaya & Antipov, 2012;Rubab et al, 2018;Tweephoncharoen & Vongurai, 2019) . In this context, a person's willingness to buy has a higher probability, even though they may not actually buy it (Hsu, 2017).…”

Section: Consumer Interest Theory In Choosing -Interest Buyingmentioning

confidence: 99%

Role of Brand Image Mediation on Consumer Interest in Choosing Umrah and Hajj Services in the New Normal Era

Haryono¹,

Albetris

2023

JBSMR

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Lately, there has been a growing interest in undertaking sustainable global tourism destinations particularly to Saudi Arabia. The benefits can be maximized if the government is successful in attracting present pilgrims and influencing their future intentions to visit the country as tourists through service providers in Muslim countries. Therefore, the purpose of this study is to measure the interest buying of pilgrims for the holy land based on the influence of E-WOM, Price, and Brand Image through the mediation model at PT Andalas Jaya Wisata in the New Normal Era. With a purposive technique with two criteria, it is planned to distribute 99 online questionnaires and direct interviews, then analyze the data with the help of Smart PLS. the results of this study show E-WOM variable on Interest Buying variable has not an effect and Price variable on Interest Buying variable has not an effect.

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“…In contrast to conventional shopping, digital shopping has gained volatile progress as it signifies a more economic and appropriate means of buying. The digital marketplace offers buyers the required information for product comparisons, the opportunity to get competitive prices, a wide range of product selections and easy access to required products (Katta & Patro, 2017a). It also offers a greater shopping experience and consummation to contemporary buyers looking for expediency and speediness in procuring the products (Yu & Wu, 2007;Saha & Mathew, 2021).…”

Section: Introductionmentioning

confidence: 99%

Consumers' Digital Shopping Experience

Patro¹

2023

International Journal of E-Business Research

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Digital shopping has been the most imperious facet of e-retailing, and it has become an essential part of consumers' lifestyles. Besides the various advantages offered to digital shoppers, there are certain difficulties faced by them while making an online purchase. Therefore, it is significant to identify the factors influencing the consumer's purchase decision in the digital shopping context. The study empirically investigates the association of various factors related to consumers digital shopping experience on the purchase decision. The results reveal that the seven factors—website aesthetics, accessibility, trust, price offerings, security, delivery, and quality—have a positive association with consumer digital purchase decision. The findings will help the online traders to understand the satisfaction experienced by the consumers in the digital shopping context and develop strategies to attract new consumers and retain existing ones.

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Influence of Web Attributes on Consumer Purchase Intentions

Cited by 19 publications

References 50 publications

Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping

Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping

Role of Brand Image Mediation on Consumer Interest in Choosing Umrah and Hajj Services in the New Normal Era

Consumers' Digital Shopping Experience

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