Informal learning in new ways of working

Abstract

The recent spread of new ways of working (NWW), e.g., telecommuting, hybrid work arrangements, and remote work, has redefined traditional workplace structures. This paper explores the implications of NWW on workplace informal learning through facilitating or hindering learning conditions present in new workplaces. The 3P model of learning guides the analysis. This review paper delves into the conditions facilitating or hindering informal learning in NWW, contrasting recent publications reporting empirical findings. It applies a narrative review method for literature analysis and the 3P learning model as a conceptual tool to infer conclusions. Informal learning is recognized in the literature as a vital tool for enhancing employee competencies, contributing to organizational flexibility, and fostering individual employability and career development. However, NWW creates new workplaces that shape informal learning dynamics within organizations. The paper portrays a double-edged sword aspect of new workplaces as sites for informal learning, emphasizing a need for developing in-depth research on the phenomenon. The paper addresses the need for a detailed understanding of new workplaces as learning environments and compares findings from recent studies on informal learning in NWW. Based on the narrative review, the author suggests that the field’s evolution depends on embracing diversity in samples, expanding the scope of studies, refining research methodologies, and adopting a holistic perspective.