Information and Communication Technologies to Achieve an Optimal Relationship Between Supply Chain Management, Innovation, and Performance

Abstract

This chapter examines the links between information and communication technologies (ICT), supply chain management (SCM), innovation, and performance. Such relationships provide managerial implications for contemporary SMEs managers who adopt ICT tools, dynamic process, and organizational strategies to get better information to make decisions that enhance operational outcomes. The results obtained from structural equation modeling indicate that ICT are decisive for operational alignment of actors in the supply chain, also vital to support the innovation process as a key element in the construction of set capabilities to establish improvements at the products and services. Furthermore, SCM mediates the relationship between ICT and Innovation, substantially relevant to business performance. This study digs deeper into the importance of the machinery used in the SMEs as an operational capability.

The effect of supply chain quality management on supply chain performance: the indirect roles of supply chain agility and innovation

“…Forward-thinking organizations implement knowledge-sharing and complementary capabilities during turbulent times to involve their SC partners in innovative efforts to cut costs, find new markets, and respond effectively to changing customer demands. This can often be accomplished via adequate know-how and a formidable ability to approach relevant information (Hong et al, 2019;Cuevas-Vargas et al, 2020). In this regard, SCQM practices are expected to boost product design, information and knowledge sharing, quality criteria, R&D capability, planning capabilities and successful marketing, resulting in enhanced SCI.…”