Information and communication technology overload and social networking service fatigue: A stress perspective

Lee, Ae Ri; Son, Soo-Min; Kim, Kyung Kyu

doi:10.1016/j.chb.2015.08.011

Cited by 573 publications

(658 citation statements)

References 57 publications

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“…The effect of this cognitive overload at a social level is tension with colleagues, loss of job satisfaction, and strained personal relationship”. Lee, Son, and Kim () use the term “fatigue” to indicate the unintended consequences of the use of SM that might cause a subjective and self‐evaluated feeling of tiredness from their usage. The subjective nature of this phenomenon implies that its perception is strictly linked to the specific cognitive, psychological, and technical capacities of the single individual.…”

Section: Cognitive Overloadmentioning

confidence: 99%

Cognitive overload in organizational knowledge management: Case study research

Bolisani

Scarso

Padova

2018

Knowl Process Manag

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The advancements in social media are producing important effects on the way organizations manage knowledge internally, because they facilitate active participation of all employees and free knowledge sharing. This can improve the capability of companies to effectively manage tacit knowledge, which has always been considered a crucial issue in the knowledge management (KM) literature. However, the impacts of social media on KM activities have only been partially analyzed. In particular, although the benefits and advantages of social media have often been emphasized, less attention has been devoted to their limitations and problems. The paper contributes to filling this gap by examining an unintended consequence of the use of social media, namely, the “cognitive overload” effect. The experience of a big consulting company that uses social media to support knowledge creation and transfer within its global communities of professionals has been analyzed. The findings of the study provide inspiration for future research and lessons for companies seeking to use social media to support innovative approaches to KM.

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Section: Cognitive Overloadmentioning

confidence: 99%

Cognitive overload in organizational knowledge management: Case study research

Bolisani

Scarso

Padova

2018

Knowl Process Manag

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“…Lee et al, Encuesta on-line 201 usuarios TIC La sobrecarga es un determinante central de la fatiga y tiene tres dimensiones: 2016 28 y off-line sobrecarga de información, de comunicación y del sistema que hay que considerar.…”

Section: Lee Et Alunclassified

“…Lee, Encuesta 222 trabajadores que La sobrecarga de información aumenta las emociones negativas de los trabajadores 2016 28 utilizan sus teléfonos y la utilidad percibida de los teléfonos móviles mitiga este efecto. móviles en el trabajo usuarios (de información, de comunicación y asociada a las propias características del de tecnología sistema).…”

Section: Lee Et Alunclassified

Descriptive Study of sickness absence in the health care sector of Catalonia (2009-2012)

Ynaraja¹,

Pardo²,

Valls³

et al. 2016

Arch Prev Riesgos Labor

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Trabajo líquido y prevención de riesgos laborales: la necesaria reformulación de la seguridad y salud laboral en la sociedad de la información G. García Jordi Delclós (Editor Asociado) Universidad de Texas (Houston) Margarita León (Editora Asociada)Port Aventura -SPMaz (Tarragona) Pilar Varela (Editora Asociada)Hospital Clínic (Barcelona) Reyes Zapater Jordá (Editora Asociada)Asociación deMedicina del Trabajo de la Comunidad Valenciana (Valencia) José Miguel Martínez (Editor Estadístico)MC Mutual (Barcelona) COMITÉ EDITORIAL INTERNACIONAL Marcelo AmableUniversidad de Avellaneda (Buenos Aires, Argentina) John AsteteInstituto Nacional de Salud (Lima, Perú) Ada AvilaUniversidade Federal de Minas Gerais (Belo Horizonte, Brasil) David CoggonUniversity of Southampton (Reino Unido) Cecilia CornelioSuperintendencia de Riesgos del Trabajo (Argentina) Sarah A. FelknorUniversity of Texas (Houston, EE.UU.) Claire Infante-RivardMacGill University (Montreal, Canadá) Dana LoomisUniversity of Nevada (Reno, EE.UU.) Ewan B. MacdonaldUniversity of Glasgow (Reino Unido) Lida OrtaUniversidad de Puerto Rico (San Juan, Puerto Rico) Marianela RojasUniversidad Nacional de Costa Rica (Heredia, Costa Rica) Kyle SteenlandRollins School of Public Health (Atlanta, EE.UU.) Benedetto TerraciniUniversità di Torino (Italia) Alejandra VivesUniversidad Católica de Chile (Santiago de Chile) CONSEJO RECTOR Jordi-Carles Schlaghecke i Gras (Presidente de la SCSL)Marga León Sampol (Vicepresidenta de la SCSL) Montserrat Closa Cañellas (Tesorera de la SCSL) Helena Basart Gómez-Quintero (Secretaria de la SCSL) Santiago Villar (Presidente de la AMTCV) Ana M. García (Ex-directora de Archivos de Prevención de Riesgos Laborales) Àngels Mingo Vallès (Ex-presidenta de la SCSL) COMITÉ EDITORIAL Joan AlguacilUniversidad de Huelva Lucia Artazcoz Agencia de Salud Pública de BarcelonaPere Boix I+3 Consultores Emili CastejónInstituto Nacional de Seguridad e Higiene en el Trabajo Guillermo GarcíaUniversidad Internacional de la Rioja Fernando G. BenavidesUniversitat Pompeu Fabra Vega GarcíaInstituto de Salud Pública y Laboral de NavarraMontserrat García-Gómez Ministerio de Sanidad, Política Social e Igualdad Ramona García MaciàDepartament de Salut, Generalitat de Catalunya Águeda GiráldezSocietat Catalana de Salut Laboral Joan GuaschInstituto Nacional de Seguridad e Higiene en el Trabajo Manolis Kogevinas ISGLOBAL María López-RuízUniversitat Pompeu Fabra Francisco MarquésInstituto Nacional de Seguridad e Higiene en el Trabajo Emilia Molinero Departament de Treball, Afers Socials i Famílies José María Ramadá Parc de Salut MAR, BarcelonaMari Cruz Rodríguez-Jareño Universitat de Girona Carlos Ruiz FrutosUniversidad de Huelva M. del Mar SeguíUniversidad de Alicante Consol SerraParc de Salut Mar, Barcelona María Teófila Vicente-HerreroGrupo de Investigación en Medicina del Trabajo (GIMT) Se buscanRevisores externos para Archivos de Prevención de Riesgos Laborales. Queremos ampliar y renovar nuestra base de revisores. Si estás interesado/a envía tu nombre completo, lug...

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“…Moreover, they claimed that the extent of usage, the number of friends, subjective social support norms, and the type of relationship (online-only friends vs. face-to-face friends) are factors that directly increase such social overload. Lee et al [11] regard overload (i.e., stressors) as a core determinant of SNS fatigue (i.e., strain) and identified three dimensions of overload: information overload, communication overload, and system feature overload. In this article, we propose relaxing the bonds between individuals through loose communication to avoid excessive communication overload.…”

Section: Sns Fatiguementioning

confidence: 99%

“…Also, we confirmed that the preferred level of activeness depends on daily relationships with the communication partner. As mentioned in Section 2.1, long-term exposure to posts from others displaying self-expression and narcissistic behavior, social overload, information overload, communication overload, and system feature overload were considered as major factors of SNS fatigue [8,10,11]. The motivation behind the design of Palco is to address this issue by passive and abstract information presentation, i.e., loose communication, to reduce fatigue such as anxiety, envy, and loneliness caused by traditional straightforward communication media.…”

Section: Effect Of Loose Communication On the Relationship Between Thmentioning

confidence: 99%

Realizing Loose Communication with Tangible Avatar to Facilitate Recipient’s Imagination

Endo

Fujinami

2018

Information

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Social network services (SNSs) allow users to share their daily experiences and significant life events with family, friends, and colleagues. However, excessive use of SNSs or dependence upon them can cause a problem known as "SNS fatigue" that is associated with feelings of anxiety and loneliness. In other words, the tighter and stronger the social bonds are through SNSs, the more users feel anxiety and loneliness. We propose a method for providing users with a sense of security and connectedness with others by facilitating loose communication. Loose communication is defined by the presentation of abstract information and passive (one-way) communication. By focusing on the physicality and anthropomorphic characteristics of tangible avatars, we investigated a communication support system, Palco, that displays three types of contextual information with respect to the communication partner-emotional state, activity, and location-in a loose manner. Our approach contrasts with typical SNS interaction methods characterized by tight communication with interactivity and concrete information. This paper describes the design and implementation of Palco, as well as its usefulness as a communication tool. The emotional effects on the users are evaluated through a user study with 10 participants over four days. The results imply that Palco can effectively communicate the context of the communication partner, and provide a sense of security.

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Information and communication technology overload and social networking service fatigue: A stress perspective

Cited by 573 publications

References 57 publications

Cognitive overload in organizational knowledge management: Case study research

Cognitive overload in organizational knowledge management: Case study research

Descriptive Study of sickness absence in the health care sector of Catalonia (2009-2012)

Realizing Loose Communication with Tangible Avatar to Facilitate Recipient’s Imagination

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