Information Design for Small Screens: Toward Smart Glass Use in Guidance for Industrial Maintenance

Heinonen, Hanna; Siltanen, Sanni; Ahola, Petri

doi:10.1109/tpc.2021.3110616

Cited by 3 publications

(3 citation statements)

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“…In this study, we did not focus on the actual textual and visual content of the task topics, as this area has been studied earlier [2]. Instead, we expanded the principles of minimalism-usually applied in the content creation phase-to the delivery of maintenance instructions.…”

Section: With Predictive Maintenance the Work Of Maintenance Technici...mentioning

confidence: 99%

“…The revised minimalism heuristics focus on the versatile needs of different types of users and are intended as a concrete tool to be used in the content production and evaluation phase. However, rather than pre-profiling users and delivering information based on that profile, the users themselves should be empowered to decide the level of information they require in each specific context [2]. This study explores this concept as a step forward in user-centeredness as well as action orientation.…”

Section: Literature Reviewmentioning

confidence: 99%

“…However, with predictive or condition-based maintenance, the tasks vary from day to day and from one piece of equipment to another, and even experienced maintenance technicians need guidance on which tasks to perform. Therefore, there is an increased need to provide instructions, even for experts [2]. Naturally, at the same time, novice technicians need more detailed instructions.…”

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confidence: 99%

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Minimalism for the Win: User-Centered Design for Guidance in Industrial Maintenance

Heinonen¹,

Virtaluoto²,

Suomivuori

et al. 2022

IEEE Trans. Profess. Commun.

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Background:We conducted an exploratory study to test the delivery of technical instructions built on the principles of minimalism. The aim was to investigate how we could support target users' skill levels in a context-sensitive manner. Literature review: Related work examines minimalism, user needs and profiling, and industrial maintenance and technician experience. Research questions: 1. How can the semantic structure of DITA XML be utilized in delivering technical information to users based on their skill levels? 2. How would a layered system of information support the principles of minimalism? Methodology: We created material and tested the concept in user studies with maintenance personnel in three countries. We collected feedback through participant observation, interviews, and questionnaires. Results and discussion: The minimalist approach of delivering information to maintenance technicians was well received and supported users with varying skill levels. Conclusion: The context-sensitive level of expertise concept empowers users to decide on the depth of technical information that they require to complete the task at hand. The semantic structure of DITA XML works well in the delivery of technical information to the users based on their skill levels. Many of the key principles of minimalism are applicable to hardware maintenance instructions.

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Section: With Predictive Maintenance the Work Of Maintenance Technici...mentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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confidence: 99%

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