Information Governance in Dynamic Networked Business Process Management

Abstract

Competition in today's globalized markets forces organizations to collaborate within dynamic business networks to provide mass-customized integrated solutions for customers. The collaboration within dynamic business networks necessitates forming dynamic networked business processes (DNBPs). Networked business processes need to be supported by high quality information that is exchanged in a trustworthy environment. Information governance (IG) is described as a holistic approach to different mechanisms that support high quality and secure information exchanges. However, dynamism of networked business processes causes IG issues like unsecured information access and low quality information products to emerge. In this paper a comprehensive list of the IG issues in DNBPs are identified through structured steps. The identified IG issues are characterized within four main categories, respectively, information product quality, information service quality, information security, and metadata issues. For the evaluation of the practical significance of the identified IG issues, a case study is conducted in a business network that provides mobility solutions. In this way, the paper closes the gap between studies on IG, which have mostly concentrated on IG within the borders of a single organization or IG in stable business networks, and studies on dynamic business networks, which have addressed the formation of dynamic inter-organizational interactions without paying rigorous attention to information artefacts that are exchanged.

Blockchain: Effects in Transactions Costs from Information Governance

“…It is noteworthy that it is expected to contribute with what was highlighted by Risius and Spohrer (2017), who suggest investigating the costs and benefits of blockchain, bringing in the perspective of transactional costs in economic exchange relationships. Still, Rasouli, Eshuis, Grefen, Trienekens, and Kusters (2017) highlight the information as being an important resource to the organization, requiring mechanisms to support the quality and to protect the information from opportunistic behaviors. Therefore, we seek to present how the adoption of blockchain can influence the theoretical construct of information governance and transaction cost in order to facilitate economic exchanges, while its adoption would imply an improvement in the protection and quality of information.…”