Abstract:Institut Agama Islam Ternate (IAIN) is one of the universities that run business processes in terms of educational services. IAIN Ternate has implemented information systems and information technology (IS/IT) to support its business processes. However, the implementation of IS/IT has not been equipped with strategic planning, so all forms of procurement, development, and maintenance of IS/IT are only available upon request and are not yet aligned with the organization's strategic plan. This research was conduc… Show more
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