Information technology influences on world class logistics capability

Closs, David J.; Goldsby, Thomas J.; Clinton, Steven R.

doi:10.1108/09600039710162259

Cited by 229 publications

(176 citation statements)

References 15 publications

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“…These arguments collectively suggest the development of our first research hypothesis: H 1 IT adoption has a positive impact on 3PLs' performance. Closs et al (1996) and Piplani et al (2004) suggest that the adoption of information technologies by 3PLs enable them to acquire specific knowledge and skills that are core to their business. Lai (2004) suggests that the skills acquired via technological innovation are employed by 3PLs to offer a set of services to their clients.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

A survey based analysis of IT adoption and 3PLs' performance

Evangelista

Mogre

Perego

et al. 2012

Supply Chain Management: An International Journal

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Purpose -In today's competitive scenario, effective supply chain management is increasingly dependant on third party logistics (3PL) companies' capabilities and performance. The dissemination of information technology (IT) has contributed to change the supply chain role of 3PL companies and IT is considered an important element influencing performance of modern logistics companies. Therefore, the purpose of this paper is to explore the relationship between IT and 3PLs' performance, assuming that logistics capabilities play a mediating role in this relationship.Design/methodology/approach -Empirical evidence based on a questionnaire survey conducted on a sample of logistics service companies operating in the Italian market was used to test a conceptual resource based view (RBV) framework linking IT adoption, logistics capabilities and firm performance. Factor analysis and ordinary least square (OLS) regression analysis have been used to test hypotheses. The focus of the paper is multidisciplinary in nature; management of information systems, strategy, logistics and supply chain management approaches have been combined in the analysis. Findings -The results indicate strong relationships among data gathering technologies, transactional capabilities and firm performance, in terms of both efficiency and effectiveness.Moreover, a positive correlation between enterprise information technologies and 3PL financial performance has been found.Originality/value -The paper successfully uses the concept of logistics capabilities as mediating factor between IT adoption and firm performance. Objective measures have been proposed for IT adoption and logistics capabilities. Direct and indirect relationships among variables have been successfully tested.

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Section: Hypotheses Developmentmentioning

confidence: 99%

A survey based analysis of IT adoption and 3PLs' performance

Evangelista

Mogre

Perego

et al. 2012

Supply Chain Management: An International Journal

View full text Add to dashboard Cite

show abstract

“…Under those circumstances, the information produced in logistics processes becomes a vital element for an adequate management of inventories and, in this way, in an essential complement of materials flow (Closs et al, 1997). Consequently, managers of enterprises will have a better position to make better decisions by having factual and timely information produced by means of the flexibility of logistics systems which can create better result than those enterprises that make decisions by dividing the two func tions (Lee & Whang, 2000).…”

Section: Discussionmentioning

confidence: 99%

Logistics Flexibility and Customer Satisfaction in Spain’s Furniture Industry

Maldonado-Guzmán¹,

Castro²,

Valdez-Bocanegra³

2017

IBR

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The use of flexibility has been analyzed and discussed in the literature as a strategy that produces many competitive advantages and as an essential resource in enterprises for some decades. However, logistics flexibility is a rather recent construct and a variable that has also been considered as a business strategy that produces not only higher competitive advantages but also a higher level of customer satisfaction. Although logistics flexibility has several benefits in enterprises, there is still in the literature a high percentage of ignorance from a considerable amount of organizations about the effects of logistics flexibility in customer satisfaction. For this reason, the main objective of this empirical research is the analysis of the effects of logistics flexibility on the logistics related to customer satisfaction by using a sample of 322 enterprises in furniture industry in Spain. The results obtained provide empirical evidence of the positive and significant effects that logistics flexibility has on the logistics related to customer satisfaction.

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“…Lee et al (2002) conducted a wider survey and identified the following ranking of deficient variables: reputation, conciseness, accessibility, and ease of operation. Closs et al (1997) ranked the capability of information systems, where orders and forecasts rank equal -from format, through availability and timelines, to accuracy (Table 1). In general, accuracy and timeliness have high ranks in three of four rating systems.…”

Section: Information Qualitymentioning

confidence: 99%