Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing

Finsterwalder, Jörg; Tombs, Alastair

doi:10.1007/s11628-021-00459-4

Cited by 6 publications

(4 citation statements)

References 65 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…For example, Frow et al (2016) define service ecosystem well-being as the efficiency and effectiveness of the ecosystem. Empirically, the work in service ecosystems well-being focuses on how different factors affect the performance of the service ecosystem, specifically its ability to balance challenges and resources to maintain viability (Brodie et al , 2021; Finsterwalder and Tombs, 2021). An exception, Baccarani and Cassia (2017) show how resource integration affects service ecosystem well-being and the well-being of specific focal actors (i.e.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In the service ecosystems literature, most studies investigate value co-creation and not value co-destruction (Dodds et al , 2022; Finsterwalder and Kuppelwieser, 2020; Finsterwalder and Tombs, 2021; Vargo and Akaka, 2012). The only exception is the study by Echeverri (2021), which examines value co-destruction in interconnected transport and health-care service ecosystems; however, this study does not examine well-being as an outcome of these processes.…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

The well-being outcomes of multi-actor inter-organisational value co-creation and co-destruction within a service ecosystem

Chen

Schuster²,

Luck³

2023

JSM

View full text Add to dashboard Cite

Purpose Emerging transformative service research (TSR) studies adopt a service system lens to conceptualise well-being across the micro, meso and macro levels of aggregation, typically within an organisation. No TSR has yet examined well-being across multiple interconnected organisations at the highest level of aggregation, the meta or service ecosystem level. This study aims to explore how value co-creation and, critically, co-destruction among different actors across interacting organisations enhances or destroys multiple levels of well-being. Design/methodology/approach This study uses semi-structured, in-depth interviews to collect data from five types of key actors (n = 35): players, team owners, tournament operations managers, casters and viewers, across 29 interconnected organisations in the oceanic esports industry. The interviews were coded using NVivo 12 and thematically analysed. Findings Resource integration on each level of aggregation within a service ecosystem (micro, meso, macro and meta) can co-create and co-destroy value, which leads to the enhancement and destruction of multiple levels of well-being (individual, collective, service system and service ecosystem). Value co-creation and co-destruction, as well as the resultant well-being outcomes, were interconnected across the different levels within the service ecosystem. Originality/value To the best of the authors’ knowledge, this research is the first to incorporate a multi-actor perspective on the well-being consequences of value co-creation and value co-destruction within a service ecosystem as opposed to service system. Thus, this research also contributes to the minimal research which examines the outcomes of value co-destruction, rather than value co-creation, at multiple levels of aggregation.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

The well-being outcomes of multi-actor inter-organisational value co-creation and co-destruction within a service ecosystem

Chen

Schuster²,

Luck³

2023

JSM

View full text Add to dashboard Cite

show abstract

“…More recently, Dodds et al (2022) found that service organizations have the potential to make a positive impact on the well-being of individuals, businesses and society. Furthermore, within a service ecosystem, the various actors can converse with one another and collaborate on improving well-being (Finsterwalder and Tombs, 2021). In fact, the concept of ecosystem well-being has been identified within the various components of retail service.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Wellbeing implications of BoP marketing: a service ecosystem approach

Shukla

Singh

Dwivedi

et al. 2023

JSM

View full text Add to dashboard Cite

Purpose The socioeconomically deprived segment called bottom of pyramid lives in extreme resource-constrained environments and is being excluded from having access to many services. This study aims to investigate the role played by virtual engagement platforms in bringing well-being to base of the pyramid (BoP) customers. This study also uses transformative service research and service ecosystem-based approach. Design/methodology/approach The study uses qualitative approach. Data was collected and analyzed through 16 in-depth interviews with BoP service actors. Findings Present study explains the role played by virtual engagement platforms as an intermediator between farmers and the service entity. Herein, it may be noted that the role of virtual platforms contributes to the well-being of the BoP community. Originality/value The authors’ research work broadens service organizations’ reach by better serving people in the BoP, which ultimately helps in removing unfairness and establishes service inclusion.

show abstract

“…More recently, some streams of research in the service discipline have focused on the “bigger picture” and investigated how service systems respond to disruptions and can restore balance to achieve service ecosystem well-being, regeneration and sustainability (Field et al , 2021; Finsterwalder and Tombs, 2021; Frow et al , 2019; Leo et al , 2019). Some of this research has also focused on the disruptions caused by COVID-19 (Brodie et al , 2021; Finsterwalder and Kuppelwieser, 2020).…”

Section: Service Marketing and The Winds Of Changementioning

confidence: 99%