Initial development of the recovery-oriented services assessment: A collaboration with peer-provider consultants.

Lodge, Amy C.; Kuhn, Wendy; Earley, Juli; Manser, Stacey Stevens

doi:10.1037/prj0000296

Cited by 5 publications

(10 citation statements)

References 17 publications

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“…Esta escolha foi feita com o objetivo de manter os procedimentos realizados na criação do RSA original, na qual houve envolvimento dos grupos de interesse (usuário, familiar, trabalhador e gestor) que avaliaram a escala quanto ao conteúdo e compreensão 7 . Esta estratégia foi repetida na maioria das adaptações transculturais do RSA feitas em outros países, especialmente nas versões de trabalhadores e usuários 10,15,33,34 . No processo de adaptação transcultural do RSA família realizados no Canadá e China, não se identificou envolvimento dos familiares no processo, apenas participação em responder o questionário 9,11 .…”

Section: Discussionunclassified

“…De mais a mais, essa estratégia já foi empregada em outro estudo que adaptou outra escala de saúde mental para usuário e familiares no Brasil 35,36 . Embora isso não impossibilite que, no futuro possam-se pensar novas estratégias -como a implementação de programas de apoio de pares, tanto para usuários, como familiares -, pois existem vários estudos que sustentam que a implementação dos programas de pares (e seu apoio nas pesquisas) gera resultados positivos em usuários e familiares que, geralmente, sentem-se menos constrangidos ao responder para um par, do que para um profissional 34 .…”

Section: Discussionunclassified

“…Assim, aproveitando que a escala não seria mais autoaplicável, a segunda modificação foi deixar as frases com uma indicação para que o entrevistador pudesse dizer o nome do usuário no lugar do "meu familiar". Essa modificação foi feita nos itens 1, 3, 4, 5, 6, 7, 8, 9, 10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,34, 35 e 36. Isto fez com que as frases ficassem mais concretas e fáceis de entender, evitando que pudessem ter mais de uma interpretação.…”

Section: Especialistaunclassified

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Adaptação transcultural do Recovery Self-Assessment RSA-R família/Brasil: evidências de validade baseada no conteúdo

Erazo-Chavez

La-Rotta

Campos

2021

Ciênc. saúde coletiva

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Resumo Na adaptação transcultural de instrumentos o componente qualitativo da adaptação é geralmente pouco relatado, às vezes tratado de maneira superficial. Este estudo objetivou descrever o componente qualitativo do processo de adaptação transcultural e demonstrar evidências de validade baseadas no conteúdo do Recovery Self Assessment-RSA-R família/Brasil. Foi realizado um estudo qualitativo que incluiu as fases de preparação, tradução, retrotradução, avaliação por especialistas, workshop com pesquisadora da Universidade de Yale e dois estudos pilotos com familiares de usuários atendidos nos serviços de saúde mental. Dentre os resultados encontrou-se boa evidência de validade baseada no conteúdo com uma porcentagem de concordância acima de 80% entre especialistas. Os estudos pilotos contribuíram para acentuar essa evidência, na adequação das frases e na equivalência operacional do instrumento. O processo da adaptação do RSA-R família/Brasil demonstrou-se complexo, sendo que, a partir dessa experiência, conclui-se que apresentar evidência de validade baseadas no conteúdo é essencial para garantir aplicabilidade dos instrumentos à cultura alvo. O instrumento ainda será avaliado quanto às características psicométricas por meio de técnicas estatísticas.

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Section: Discussionunclassified

Section: Especialistaunclassified

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Adaptação transcultural do Recovery Self-Assessment RSA-R família/Brasil: evidências de validade baseada no conteúdo

Erazo-Chavez

La-Rotta

Campos

2021

Ciênc. saúde coletiva

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“…linearity, homogeneity of variance, and sample size) were met. However, the assumption of multivariate normality was violated for all items in the scale; therefore, Principal Axis Factoring (PAF), an extraction method that has no distributional assumptions, was adopted (Fabrigar et al, 1999;Lodge et al, 2018). The 46 items were therefore analyzed using PAF with Promax rotation.…”

Section: Stage Ii: Directions For Measurement Using Scale Development...mentioning

confidence: 99%

“…However, the assumption of multivariate normality was violated for all items in the scale; therefore, Principal Axis Factoring (PAF), an extraction method that has no distributional assumptions, was adopted (Fabrigar et al. , 1999; Lodge et al. , 2018).…”

Section: Stage Ii: Directions For Measurement Using Scale Development...mentioning

confidence: 99%

Dimensions of e-return service quality: conceptual refinement and directions for measurement

Saxena

Chawla

Tähtinen

2022

JSTP

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PurposeResearch regarding the quality of e-tailers’ service during product returns is sparse and the little that has been performed treats returns as recovery from failure. However, that view is outdated. E-tailers' product return practices have substantially evolved and customers' return behavior has considerably increased, in turn, influencing expectations of customers. Thus, a need arises to revise the understanding of how customers evaluate the quality of e-tailers' service during product returns. This study conceptualizes customer-perceived e-return service quality, identifies e-return's current dimensions, and offers directions for measurement.Design/methodology/approachThis study is conducted in two stages. The first stage follows an abductive approach, with a continuous back-and-forth movement between existing theory and two qualitative data sets to identify the dimensions of e-return service quality. Scale development process is started in the second stage to offer directions for measurement based on the empirically grounded dimensions.FindingsThe conceptualization of e-return service quality identifies six dimensions: (1) owning of responsibility, (2) return convenience, (3) return remedies, (4) service team support, (5) site's return friendliness, and (6) returns diligence. The factor analysis supports the six-factor solution that can be employed for developing a valid scale in future.Practical implicationsThe study suggests that e-tailers who are looking to differentiate themselves through superior e-return service quality should focus on customizing their service through excellent performance on these dimensions.Originality/valueThe paper updates and refines the understanding of service quality in the context of product returns service provided by e-tailers and thus offers a novel contribution.

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Investigating the factor structure of a translated recovery-orientation instrument in inpatient treatment for substance use disorder

Johannessen

Geirdal

Nordfjærn

2021

Subst Abuse Treat Prev Policy

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Background Recovery has been outlined as a process of change through which involvement and empowerment enables individuals to reach their goals and aspirations. Recovery self-assessment (RSA) is an instrument that has been acknowledged as an applicable measure of recovery-orientation in services for people with mental health problems or substance use disorder (SUD). This study aimed to translate RSA from US English to Norwegian and to investigate the factor structure of the translated version (RSA-N). Methods A translate/back-translate procedure was used. Confirmatory factor analysis (CFA) was applied to investigate the factor structure of RSA-N in a sample of clinicians (n = 407) working in inpatient SUD treatment facilities. Results The results suggested that the hypothesised five-factor structure originally obtained by the developers showed an inadequate fit with the current data sample. RSA-N was modified and restructured by removing twelve misfitting items and combining factors with high covariance using data from one subsample. The alternative three-factor structure yielded an acceptable fit for the data from a second subsample. Acceptable alpha coefficients, suggesting good internal consistency, supported the adequacy of the three-factor structure. Conclusions Results from the present study are in line with previous findings, which have failed to replicate the hypothesised five-factor structure without modifications. Knowledge about the degree to which SUD services are recovery-oriented may contribute to SUD services’ pursuit of establishing an inpatient treatment environment that fosters change and development of inpatients. The present study’s findings imply RSA-N’s potential as an instrument to assess recovery-orientation in inpatient SUD treatment.

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Initial development of the recovery-oriented services assessment: A collaboration with peer-provider consultants.

Abstract: Two versions of the ROSA were developed: a staff version and a people-in-services version. The ROSA may provide organizations with a more accessible way to measure the extent to which their services are recovery oriented. (PsycINFO Database Record

Cited by 5 publications

References 17 publications

Adaptação transcultural do Recovery Self-Assessment RSA-R família/Brasil: evidências de validade baseada no conteúdo

Adaptação transcultural do Recovery Self-Assessment RSA-R família/Brasil: evidências de validade baseada no conteúdo

Dimensions of e-return service quality: conceptual refinement and directions for measurement

Investigating the factor structure of a translated recovery-orientation instrument in inpatient treatment for substance use disorder

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