Injecting trust in consumer purchase intention through blockchain: evidences from the food supply chain

Mazzù, Marco Francesco; Baccelloni, Angelo; Lavini, Ludovico

doi:10.1007/s43039-022-00061-0

Cited by 4 publications

(1 citation statement)

References 87 publications

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“…Similarly, (25) demonstrated that even small improvements in customer satisfaction can result in substantial increases in customer retention, emphasizing the importance of customer satisfaction in maintaining long-term customer relationships. Several authors have found that higher customer satisfaction levels are associated with increased customer retention rates (24,26) . Yet, (27) also argued that meeting customer expectations significantly impacts customer satisfaction.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

An Empirical Study on the Applicability of the Customer Satisfaction Index Model in Guiding the Adoption of Supply Chain Management Systems Among Businesses in Saudi Arabia

Altalhi,

Basiouni

2023

IJST

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Objectives: This research aimed to identify the factors that influence the effective adoption of supply chain management systems, specifically focusing on customer satisfaction in the context of Saudi Arabia. Methods: Data was collected through convenience sampling, targeting a proposed sample size of 1000 individuals representing diverse nationalities and areas. A total of 629 valid responses were obtained. Path analysis was conducted using the Structural Equation Modeling (SEM) method and the AMOS 21 analytical tool. Findings: The results of the analysis showed a reasonably good fit between the model and the data, as indicated by the following statistics: Chi-square (2701.069), Chi-square / DF (5.204), RMSEA (0.042), PCFI (0.757), and TLI (0.848). The findings confirmed all hypothesized relationships, except for the relationships between customer expectations and customer satisfaction, as well as perceived quality and customer satisfaction, which lacked significant statistical associations. Additionally, the study revealed that customer expectations strongly predict perceived performance, perceived performance strongly predicts customer satisfaction, and customer satisfaction strongly predicts customer retention. Novelty: The research provides novel insights into the factors influencing the adoption of supply chain management systems and their impact on customer satisfaction and retention in the Saudi Arabian market. The study also highlights the relationships between customer expectations, perceived performance, customer satisfaction, and customer retention, contributing to the existing body of knowledge in this field. Implications: These findings have practical implications for decision-makers, offering guidance for enhancing the successful implementation of supply chain management systems. By improving customer satisfaction and retention, businesses can refine their product and service quality, ultimately leading to customer referrals and potential client acquisition. Overall, the study emphasizes the importance of adopting efficient supply chain management systems in achieving customer https://www.indjst.org/

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Section: Hypotheses Developmentmentioning

confidence: 99%

An Empirical Study on the Applicability of the Customer Satisfaction Index Model in Guiding the Adoption of Supply Chain Management Systems Among Businesses in Saudi Arabia

Altalhi,

Basiouni

2023

IJST

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Local value creation for developing business relationships: An SME case study in the pasta industry

Runfola,

Monteverde,

Picciotti

2024

Ital. J. Mark.

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Drawing on the market-as-network approach from the Industrial Marketing and Purchasing (IMP) Group, this paper explores how small and medium-sized companies can leverage their network to become network orchestrators, co-creating value locally and developing business relationships. Specifically, the paper addresses the following research questions: RQ1) How can SMEs act as network orchestrators for local value co-creation? RQ2) How can SMEs leverage local value to develop business relationships? Methodologically, the industrial network theory is applied to an exploratory and single case study of an Italian food company in the pasta sector, Fabianelli. This enterprise boasts a historical tradition firmly linked to its origins and a solid attachment to the Tuscany region where it is located. The paper identifies specific actors, resources, and activities defining a company’s network orchestrator role. Further, it analyzes the value co-created locally to discuss four strategies used by Fabianelli to develop relationships with national and international actors.

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Addressing Grand Challenges in Sustainable Food Transitions: Opportunities Through the Triple Change Strategy

Polyportis,

De Keyzer,

van Prooijen

et al. 2024

Circ.Econ.Sust.

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Despite emerging consumer trends and policies promoting sustainable food consumption, the transition towards societal tipping points for sustainable food systems remains protracted due to multifaceted challenges such as consumer misconceptions, value chain inequalities, and policy fragmentation. Addressing these challenges requires a comprehensive approach that considers all actors within the food system. The present paper follows the paradigm set by the Consumers’ Understanding of Eating Sustainably (CUES) Horizon Europe project and introduces CUES’ Triple Change strategy. This strategy highlights Consumer and Cultural Change, Industrial Change, and Policy Change as interconnected dimensions essential for driving behavioral change and ensuring a successful transition to sustainable food systems. By leveraging persuasive communication and interventions for transparency, fostering value chain reform, and advocating for policy transformations, the Triple Change aims to overcome existing barriers and create opportunities to accelerate the shift towards a resilient food system. This paper explores the grand challenges and opportunities within each of these dimensions and offers a holistic framework for academics, stakeholders, and policymakers to contribute to sustainable food transitions.

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Injecting trust in consumer purchase intention through blockchain: evidences from the food supply chain

Cited by 4 publications

References 87 publications

An Empirical Study on the Applicability of the Customer Satisfaction Index Model in Guiding the Adoption of Supply Chain Management Systems Among Businesses in Saudi Arabia

An Empirical Study on the Applicability of the Customer Satisfaction Index Model in Guiding the Adoption of Supply Chain Management Systems Among Businesses in Saudi Arabia

Local value creation for developing business relationships: An SME case study in the pasta industry

Addressing Grand Challenges in Sustainable Food Transitions: Opportunities Through the Triple Change Strategy

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