Innovation by Experimenting in Public Services

Abstract

Experimental development has been suggested to answer the problems of slowness and ineffectiveness in current innovation activities. It is also applied in the public sector, where it raises specific issues due to traditional bureaucracy and strong professionalism. In our study, carried out via interviews, we examined experimental development and its challenges in a middle-sized Finnish city. The experiment focused on a new integrated model of wellbeing that aimed to promote multiprofessional collaboration and citizen empowerment in child and family services. A common service plan and a digital platform were core elements in the model. However, the purpose of the experiment remained too vague to the practitioners and the experiment was stopped before the dead line. Central challenges were the one-sided focus on top-down management, growing workload, and problems of the digital platform. Despite the 'failure', the experiment offered valuable learnings that can be applied in the future. Clarifying the concept of experimenting and improving the collaboration between local activities and governmental policies are among the most important lessons learned.

Science Mapping and Country Clustering Regarding Challenges of Public Governance to Ensure Societal Well-Being

“…Therefore, this paper captures how the relationship between Smart City and territorial competitiveness contributes to establishing metropolitan governance and increases the level of well-being felt by society due to implementing these measures relevant to today's European society. Leväsluoto et al (2019) are experimenting with innovative public service techniques to increase the population's well-being. Experimental development has been suggested to address slowdown problems and inefficiency in current innovation activities.…”