Innovative platforms for more compliant Smart Cities: A case study

Abstract

The quality of public services provided to citizens through information and communication technologies has emerged as one of the key points of public administration reform. In Italy, many legislative measures have triggered a virtuous circle of eGovernment that has achieved limited results in adopting new technologies by citizens and businesses [1]. This paper sets out to explore whether the design of an IT platform operating in a smart city context may increase the quality of services provided to citizens. Based on a case study methodology, the research examines the process of revitalization and smartification of a city, seen from the stakeholders’ perspective such as Government, Citizens and Tourists [2]. The paper is original in its examination of the Tely platform enabled by data obtained from the technology developer. It turned out that the platform has the potential to increase the quality of services provided to citizens and promote social integration in an area with a significant migratory population. However, the limitations of a single case study in a specific research context, such as a small town, are acknowledged and further research is needed to fully understand the implications of smart city initiatives and their effective implementation in different contexts.

Preserve local commerce in the global e-commerce era: The case of CiShoppo

“…In practical terms, involving citizens, along with public entities, businesses, and productive entities in the territory, becomes strategic for city management and contributes to the creation of a digital value system [8]. As stated in [9], leveraging information shared by citizens to create more sustainable, greener, and competitive urban ecosystems, offering a higher quality of life, becomes possible. Smart City Service Science (SCSS), following the principles of SDL [10,11] and Service Science [12,13], focuses on the co-creation of value through collaboration and participation of all smart city stakeholders, generating new value and providing better services to citizens within smart cities through advances offered by new ICT technologies [14,15].…”

“…Electronic commerce first developed in the early 1970s with innovations such as Electronic Funds Transfer (EFT), where funds can be electronically forwarded from one organization to another; or also the Electronic Data Interchange (EDI), which is used to electronically transfer routine documents, extending electronic transfers from financial transactions to other types of transaction processing. Other as the Inter-Organizational System (IOS) is a system that enables the automation of information flow between organizations to achieve desired supply chain management systems, allowing the development of competitive organizations [9,12].…”