Innovative Service Operations for Survivals of SMEs Under COVID-19: Two Cases in Hong Kong

Choi, Tsan‐Ming; Sethi, Suresh P.

doi:10.1109/emr.2021.3050406

Cited by 26 publications

(13 citation statements)

References 11 publications

(17 reference statements)

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“…En el sector de la moda se empezó a utilizar el servicio de WhatsApp por las tiendas físicas individuales y miembros de su personal. En el sitio web de la empresa, se puede ver una lista de tiendas que brindan números de WhatsApp, los consumidores pueden comunicarse con los vendedores en la tienda en la que desean comprar a través de WhatsApp, los pedidos se pueden realizar con la ayuda de los vendedores y así organizar las entregas (Caballero-Morales, 2021, Choi y Sethi, 2021.…”

Section: Adaptarse O Adaptarse: El Surgimiento De Nuevos Modelos De N...unclassified

Nuevos desafíos de las pequeñas y medianas empresas en tiempos de pandemia

Gallo

López

Duque

et al. 2022

Tecnura

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Contexto: Las pymes representan aproximadamente el 50 % del PIB mundial, y debido a la pandemia por la covid-19, se han visto gravemente afectadas. Este documento proporciona un panorama general de factores que incidieron en la economía de las pymes y presenta algunas soluciones para mantener su operación en tiempos de dificultades. Metodología: La elaboración del manuscrito esta soportada en literatura relevante publicada entre 2019 y 2021. La estrategia de búsqueda se aplicó a través de las bases de datos Embase, Web of Sciences, Scopus, bajo términos de búsqueda clave covid-19, pandemic, small enterprises, medium-sized enterprises, global economic, economic growth, developing countries, emerging economies, economic impact, financial fragility, government action*, credit risk, travel restriction*, e-commerce, digital technologie*, digital transformation, emerging market*, supply chain*, small business. Posteriormente, se efectuó la clasificación y análisis documental a través del método Raceer (recopilación, almacenamiento, elaboración esquemática conceptual, enlace de unidades informativas, redacción). Resultados: El análisis de la información relevante reveló que la economía de las pymes cumplió un papel importante en la fuerte caída del PIB y en el aumento de los niveles de pobreza y desempleo a nivel mundial, y que aquellas que querían mantenerse en operación debieron reinventarse e incursionar con nuevas estrategias de negocio. Conclusiones: La pandemia generada por la covid-19 produjo cambios significativos en hábitos de compra, métodos de fabricación y formas de trabajar que impactaron gravemente el desempeño de las pymes. Para lidiar con este nuevo escenario económico, se espera que la tecnología y la innovación direccionen a nuevos modelos de negocio de rápida adaptación.

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Section: Adaptarse O Adaptarse: El Surgimiento De Nuevos Modelos De N...unclassified

Nuevos desafíos de las pequeñas y medianas empresas en tiempos de pandemia

Gallo

López

Duque

et al. 2022

Tecnura

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“…Choi and Sethi ( 2021 ) examined the innovative business measures to combat the COVID-19 in China. The researchers concluded that the quarantine restrictions led to new innovative operations in business using simple technologies such as WhatsApp technology for service delivery (catering, clothing, leisure) and education (delivery of knowledge to a student outside the traditional classroom, improving organizational issues in education).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Under the COVID-19 outbreak, these efforts have become a part of daily life. The COVID-19 pandemic, unlike previous endogenous economic crises, has not just hit the world economy, but introduced new rules and behavior patterns for the population which will remain unchanged after the crisis (Choi & Sethi, 2021 ). The enterprises involved in the manufacturing of physical products, especially labor-intensive industries, have been forced to optimize their business processes, minimize operations or temporarily close their business (Akhmetzhanov et al, 2019 ; Seetharaman, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

Innovative Business Models in the Context of Organizational Culture Transformation in the COVID-19 Pandemic

Bayramov¹,

Kookueva

Kolobov

et al. 2022

Public Organiz Rev

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The purpose of this article was to establish the interrelations and mutual influence of organizational culture transformation, national culture, and innovative business models’ formation under the COVID-19 pandemic. To achieve the study goal, a multi-stage comprehensive exploratory study based on primary information obtained by expert interviewing was implemented. The developed methodological approach was tested on the example of small and medium-sized enterprises in Russia and China. As a result of the conducted testing, the previously formulated hypotheses were fully proved. H1: the negative shock of the pandemic and the ensuing quarantine restrictions caused critical changes in the business environment, cancelling the relevance of previously effective business models. H2: the new business environment required enterprises to significantly transform their organizational culture. H3: under the conditions of shock changes in the business environment and forced transformation of organizational culture the main condition for the sustainable development of enterprises is innovative business models. Н4: implementation of innovative business models depends on both the business environment and the influence of national culture. The main obstacles to the implementation of innovative business models in small and medium-sized enterprises were also identified. The developed methodological approach can be used in the real sector of the economy by state organizations and non-state funds in the development of programs to assist small and medium-sized businesses in the COVID-19 pandemic. In addition, the study results may be of interest to academic researchers, suggesting empirically determined stable relationships (hypotheses H1, H2, H3, H4) between the transformation of organizational culture, national culture, and innovative business models’ formation to ensure sustainable development of enterprises under the COVID-19 pandemic and opening new promising directions for further research.

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“…In pandemic situation, the majority of retailers are transforming their business model to demand-specific (Choi and Sethi, 2021). For survival, retailers are engaged in selling 'essential items' and adopted a pull-based strategy and hence the RSCs are switching to new forms of innovation (Sharma et al, 2021a).…”

Section: Retail Supply Chainsmentioning

confidence: 99%

Prolonging retailer-supplier relationship: a study of retail firms during COVID-19 pandemic

Joshi

Sharma

2022

IJLEG

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The world is beholding new drifts in retail buying, health services, social factors during the current pandemic. Retailers and suppliers are challenged to take the risk and prepare themselves to implement strategic actions according to the dynamic environment. This study has made an effort to identify the key determinants of the retailer-supplier relationship to be focused on surviving amidst COVID-19 pandemic. This study aims to identify the key determinants of retailer-supplier relationship and assessing retail firms' supply chains appropriate as per key determinant to be intensive in a pandemic situation. The work reveals collaboration efficiency and co-creation are the prominent determinants for dealing the retailer-supplier association. The study shows that order fulfilment is the most suitable RSCs for creating co-creation and capabilities in managing humanitarian logistics to survive in the COVID-19 pandemics.

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Innovative Service Operations for Survivals of SMEs Under COVID-19: Two Cases in Hong Kong

Cited by 26 publications

References 11 publications

Nuevos desafíos de las pequeñas y medianas empresas en tiempos de pandemia

Nuevos desafíos de las pequeñas y medianas empresas en tiempos de pandemia

Innovative Business Models in the Context of Organizational Culture Transformation in the COVID-19 Pandemic

Prolonging retailer-supplier relationship: a study of retail firms during COVID-19 pandemic

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