Innovative system integration for outage communication

Abstract

Customers are demanding to get detailed information about ongoing faults and accurate estimates of restoration times. Typically, distribution system owner (DSO) respond to these requirements by increasing their capacity for handling trouble calls during the first few hours of storms, by improving information sharing with key customers via account managers and by improving public broadcasting via local radio stations but also by implementing phone services and e-Services-such as interactive voice response (IVR) and Internet map services-for the general public. In order to further improve outage communication, the DSO needs to adopt a subscription-based service that is accurate and expandable to all its customers. In such services, the most suitable communication channels are short message service (SMS) and email. This paper presents recent development and experiences of a distribution management system (DMS) to include required business logic and interfaces to 3rd party communication systems for implementing high-levelautomatic multichannel outage communication. The starting point for the development was a widely used DMS containing a powerful engine for geospatial data management and a large set of applications to streamline network operation and proven interoperability with DSO's other business processes [1]. Utilization of outage notifications from smart meters via Automatic Meter Reading (AMR) systems is also included.

Active distribution network concept for distributed management of low voltage network

“…as an interface for real-time information. [11] Finally, scalability has been also improved by the fact of using IEC 61850. Some metrics developed during the project show that complexity to configure an IEC 61850 database is 6 % the complexity to configure an IEC 60870-5-104 equivalent database.…”

Developing situation awareness in major disturbances of electricity supply

“…After developing these, Elenia has begun to offer a service to their customers where customer can send information and photos about outage situation with mobile phone app. [19], [20] In the cooperative workshop of this research it has been occurred that after 2011 storms, Elenia started to offer DMS service to fire and rescue departments whose responsible working area is in Elenia's network area. This development process bases partly on this research.…”

Control-center-based automatic fault isolation and restoration system for rural medium voltage networks

“…Elenia's DMS has a powerful engine for geospatial data management and applications to streamline network operation and to integrate it into DSO's other business processes, e.g. outage communication [3] and workflow management. Elenia's SCADA system is the solid backbone of network operations with hot standby backup for the safety and security of operations and time critical data.…”